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3 Posts

03-06-2018

Germany

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Moto X Style simply turns off at 35 or less percent

2018-03-06, 19:35 PM

So the issue with my Moto X Style is that it will turn off at about 35 or less percent. It will then show that my battery is empty and I'm not able to turn it back on. The only way to turn it back on is charging it and when its charging it says that my battery isn't at 0% like the empty battery symbol indicates, but at 30%. I've tried everything at this point. I've reset my phone and when that didn't work I went to a phone repair store and got my phone battery replaced. After the replacement, it worked fine for like 1 1/2 months but now the issue is back and I simply don't know what to do anymore. I've tried out safe mode in which my phone doesn't just turn off, but my battery goes from about 28% to 4% in about 10 minutes. Does anyone have any idea what to do?

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473 Posts

08-28-2017

Philippines

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Re: Moto X Style simply turns off at 35 or less percent

2018-03-06, 21:27 PM

wrote:

So the issue with my Moto X Style is that it will turn off at about 35 or less percent. It will then show that my battery is empty and I'm not able to turn it back on. The only way to turn it back on is charging it and when its charging it says that my battery isn't at 0% like the empty battery symbol indicates, but at 30%. I've tried everything at this point. I've reset my phone and when that didn't work I went to a phone repair store and got my phone battery replaced. After the replacement, it worked fine for like 1 1/2 months but now the issue is back and I simply don't know what to do anymore. I've tried out safe mode in which my phone doesn't just turn off, but my battery goes from about 28% to 4% in about 10 minutes. Does anyone have any idea what to do?


Hi Juliakay,

 

We understand how important it is for you to have a good and working device. Have you tried booting in safe mode if the concern is still persistent? Also, have you tried to perform a factory data reset without restoring applications? You mentioned that you send it to be repaired. Is it a Motorola Service center? If no, I'm afraid that the warranty may be voided.

 

Regards,
Tim
Motorola Support

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3 Posts

03-06-2018

Germany

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Re: Moto X Style simply turns off at 35 or less percent

2018-03-09, 16:13 PM

Hey, 

What does booting in safe mode mean? Because like I already said, I have tried out safe mode and my battery just drains much faster but doesn't turn off all of sudden. However it doesn't help me that much that my phone doesn't turn off in safe mode, 'cause my battery drains faster than it already does and I can't use any 3rd party apps. I've tried resetting, but I'm not sure if my apps restored automatically. How do I reset my phone without restoring apps? My warranty has run already run out a while back, so I just got it repaired at a local phone store. 

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13378 Posts

03-05-2018

United States of America

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Re: Moto X Style simply turns off at 35 or less percent

2018-03-15, 15:05 PM

Hi Juliakay,

 

Thanks for the response. I'm sorry to know about this. I understand you already performed the factory reset. To make sure that it is full factory data reset you need to unmark/uncheck the automatic restore. 

 

 

To Factory Data Reset w/o Automatic Restore:

Settings > Backup & Reset > Toggle Off Automatic Restore

 

Please make sure to remove Gmail accounts prior to factory data reset. Also, take note of your accounts so you can log it in back to your account.

 

Best regards,
Rich
Motorola Support

 

 



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1 Posts

12-22-2015

Brazil

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Re: Moto X Style simply turns off at 35 or less percent

2018-03-20, 16:12 PM

Same here with my moto-x when battery is about 23% it shutdown and dont boot up until connected to charger and wait about five minutes.

 

Tried everything, safe mode, reset, etc.

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1 Posts

03-21-2018

United States of America

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Re: Moto X Style simply turns off at 35 or less percent

2018-03-21, 15:47 PM

My wife and I are both dealing with this issue as well(both Moto X Pure owners), in addition to ridiculously fast battery drain. I've read in other conversations in this forum that it likely has to do with the Nougat upgrade rather than our individual devices.

  

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