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13 Posts

07-19-2016

France

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Moto X Style still in 5.1.1. Why ?

2016-07-20, 9:24 AM

Hello

All is in the title.

 

Marshmallow update not yet available on my phone... (not rooted)

Some seems to have it.

 

How ?

Why me ?

42 ?

 

thanks for help

 

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13 Posts

07-19-2016

France

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Re: Moto X Style still in 5.1.1. Why ?

2016-07-27, 16:18 PM

My phone will go to customer support...

 

Thanks for you help

 

Fred.

 

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28352 Posts

02-02-2016

United States of America

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Re: Moto X Style still in 5.1.1. Why ?

2016-07-20, 11:26 AM

What is system version under about phone (not android version)


* Search box is your friend * I don't respond to PM if question belongs in forum
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13 Posts

07-19-2016

France

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Re: Moto X Style still in 5.1.1. Why ?

2016-07-20, 11:39 AM
Which one ?
core version : 3.10.49-perf-ge36128e
system version : 23.21.18.clark_reteu.reteu.en.EU
build : LPH23.116-18

Choose yourself ;-)
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28352 Posts

02-02-2016

United States of America

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Re: Moto X Style still in 5.1.1. Why ?

2016-07-20, 11:44 AM

wrote:
Which one ?
core version : 3.10.49-perf-ge36128e
system version : 23.21.18.clark_reteu.reteu.en.EU
build : LPH23.116-18

Choose yourself ;-)

Well, only one says system version ;-)

 

i will ill check if this phone is up to date, I don't know for sure.  


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2137 Posts

07-20-2012

United Kingdom

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Re: Moto X Style still in 5.1.1. Why ?

2016-07-20, 11:54 AM

Thanks for summoning me AlphaDog :smileywink:

 

Gaerel, in France, 6.0 should be out. If you reset your phone to factory settings, does that help?

If not, it would be needed to send it for a repair so they can reflash it. 

 

Best to contact customer support about this though, they can advise you on best practices on how to send it in (no SIM cards, etc).

 

Cheers,

Nicole

 

 

 

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13 Posts

07-19-2016

France

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Re: Moto X Style still in 5.1.1. Why ?

2016-07-20, 12:05 PM
Hi.
I'l try that reset tonight and I'll post the answer.

My Moto X Style was bought inline on Motorola site.
Sad that my model is no longer referenced on Motorola.com... even by the support section !

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28352 Posts

02-02-2016

United States of America

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Re: Moto X Style still in 5.1.1. Why ?

2016-07-20, 12:07 PM

wrote:
Hi.
I'l try that reset tonight and I'll post the answer.

My Moto X Style was bought inline on Motorola site.
Sad that my model is no longer referenced on Motorola.com... even by the support section !


The style is here, but phones are listed by region.  You were probably looking at USA site and there is no style in USA. 


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28352 Posts

02-02-2016

United States of America

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Re: Moto X Style still in 5.1.1. Why ?

2016-07-20, 12:09 PM

https://motorola-global-en-roe.custhelp.com/app/software-upgrade-news/g_id/1995

 

https://motorola-global-en-roe.custhelp.com/app/home/

 


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13 Posts

07-19-2016

France

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Re: Moto X Style still in 5.1.1. Why ?

2016-07-21, 7:39 AM
Hi Nicole.

Reset to factory settings done : no more update available... still in 5.1.1...
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106 Posts

12-03-2015

United States of America

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Re: Moto X Style still in 5.1.1. Why ?

2016-07-21, 21:49 PM
Did you try to see if an update is available while the SIM is removed?
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