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9 Posts

11-13-2017

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  • Message 11 of 24

Re: Moto X pure storage issue...My Moto X pure Android OS is using 22.39GB of storage

2017-11-14, 18:56 PM

No updates done, unless done automatically and I am unaware. I just got this phone in september.  Republic wireless is my carrier

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547 Posts

10-09-2015

United States of America

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  • Message 12 of 24

Re: Moto X pure storage issue...My Moto X pure Android OS is using 22.39GB of storage

2017-11-14, 19:07 PM

Just to rule it out, go to Settings > About Phone > System Update and tap on it to see if it shows anything... 

 

It looks like your carrier is a Sprint (&T-Mo) MVNO, so it's a possibility that it may have downloaded to your phone, but didn't install (and shouldn't until you choose to).

 

Sent via Pixie Dust from Somewhere over Never, Neverland...
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9 Posts

11-13-2017

United States of America

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  • Message 13 of 24

Re: Moto X pure storage issue...My Moto X pure Android OS is using 22.39GB of storage

2017-11-14, 22:45 PM

It reads..your device"s software is up to date,

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603 Posts

07-06-2010

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  • Message 14 of 24

Re: Moto X pure storage issue...My Moto X pure Android OS is using 22.39GB of storage

2017-11-15, 1:26 AM

I think you're on to something, Princess.  Wonder if one of the recovery mode options would resurrect that update ... I haven't ever tried it, though.  Have you?

 

Never seen an update download without "nagging" prompts reminding you install it.  I'm leaning toward a failed, partial download.  If a cache clear doesn't get rid of it, though ...?

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547 Posts

10-09-2015

United States of America

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  • Message 15 of 24

Re: Moto X pure storage issue...My Moto X pure Android OS is using 22.39GB of storage

2017-11-15, 4:15 AM

wrote:

I think you're on to something, Princess.  Wonder if one of the recovery mode options would resurrect that update ... I haven't ever tried it, though.  Have you?

 

Never seen an update download without "nagging" prompts reminding you install it.  I'm leaning toward a failed, partial download.  If a cache clear doesn't get rid of it, though ...?


I've never had to venture into the recovery mode options outside of partition cache clearing and performing an FDR (yet), but at this point -- unless the OP is advised otherwise -- I see that as a possible viable option.

 

While I do agree that most updates DO arrive with the nagging screen about installing, this has not been a "typical" update in any sense of the word.

 

If you didn't see in another thread, I used the Sprint SIM route to update my phone and wound up with a corrupt OTA of 7 (though I am on a Verizon MVNO). Could be the reason behind "why" 7 has been so long in the delivery to the XPE devices.

 

If I were to take a very uneducated guess, I'd agree that it sounds more like a partial, failed/corrupt download.

 

, a Moto Agent will be able to step in and help the OP with her very peculiar reported OS storage. (I'm assuming by the profile name the OP is a her, but my apologies if my assumption is incorrect .)

 

Sent via Pixie Dust from Somewhere over Never, Neverland...
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1270 Posts

11-15-2013

United States of America

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  • Message 16 of 24

Re: Moto X pure storage issue...My Moto X pure Android OS is using 22.39GB of storage

2017-11-15, 16:40 PM

To me, this seems more ... malicious.  Something may have exploited a vulnerability and is self-replicating, even after an FDR.  There's nothing that can permanently alter system storages without a very high level privilege (root). The system partitions don't have enough storage for this amount of data, so either new partitions were created or part of the userdata partition has been reallocated via a script on initial boot (and after an FDR).

 

The only way to fix this is a total reflash.

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6997 Posts

02-11-2016

United States of America

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  • Message 17 of 24

Re: Moto X pure storage issue...My Moto X pure Android OS is using 22.39GB of storage

2017-11-15, 17:07 PM

I'd like to take a look at some things from my end. Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

-Tom



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9 Posts

11-13-2017

United States of America

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  • Message 18 of 24

Re: Moto X pure storage issue...My Moto X pure Android OS is using 22.39GB of storage

2017-11-15, 17:21 PM

Yes it is ok for you to look at my apps...Thanks for your help!!

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603 Posts

07-06-2010

United States of America

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  • Message 19 of 24

Re: Moto X pure storage issue...My Moto X pure Android OS is using 22.39GB of storage

2017-11-15, 18:21 PM

wrote:

 

... If you didn't see in another thread, I used the Sprint SIM route to update my phone and wound up with a corrupt OTA of 7 (though I am on a Verizon MVNO). Could be the reason behind "why" 7 has been so long in the delivery to the XPE devices.


Been following your upgrade saga, along with the others ... and the occasional difficulties like you had surprised me.  That "Sprint build" installed and ran fine on my first MXPE, and I'm impatient to get it back on my Motocare replacement device.  It HAS been an odd rollout, that's for certain - not the normal pattern for Moto.

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547 Posts

10-09-2015

United States of America

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  • Message 20 of 24

Re: Moto X pure storage issue...My Moto X pure Android OS is using 22.39GB of storage

2017-11-15, 18:53 PM

wrote:

wrote:

 

... If you didn't see in another thread, I used the Sprint SIM route to update my phone and wound up with a corrupt OTA of 7 (though I am on a Verizon MVNO). Could be the reason behind "why" 7 has been so long in the delivery to the XPE devices.


Been following your upgrade saga, along with the others ... and the occasional difficulties like you had surprised me.  That "Sprint build" installed and ran fine on my first MXPE, and I'm impatient to get it back on my Motocare replacement device.  It HAS been an odd rollout, that's for certain - not the normal pattern for Moto.


Which is why I've elected to stay on Marshmallow for now, and wait until the Nougat OTA rolls out to Verizon (and its MVNO variants) before I go down that road again. I'm not willing to sacrifice my working Motocare replacement device as it IS my daily driver still.

 

To quote the Grateful Dead: "What a long, strange trip it's been." :p

 

 

Sent via Pixie Dust from Somewhere over Never, Neverland...
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