12-31-2019 05:13 PM
My phone's home button and task button no longer work, I do not get notifications, the date isn't on the top left of the home screen, when I set the alarm, the clock doesn't show at the top, when I shake the phone to turn on the flashlight, it doesn't come on. I have to turn on the flashlight manually. When my phone is at rest, I was able to move my hand over the phone, and the time and a lock would appear on the black screen. These things don't happen. Now, I have to push the power button to get to the home screen. Does anyone have a solution that doesn't require moving data, pictures, etc. to another device, because not everything will backup. One guy in a YouTube video used Nova Launcher, which he downloaded during the video. Another guy used File Manager, and he just went to his apps and clicked on it, so I don't know if it was already preloaded in his phone. Neither guy answers comments, so I don't know if either of these apps will cause my data to be lost if I don't backup the data. And, my phone service provider says the only solution is to do a factory reset. Any and all help will be very much appreciated. Just please, be specific but not complicated in your explanation, because I am an electronics dummy.