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24 Posts

12-22-2015

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Need help troubleshooting incoming calls don't ring

2016-08-18, 3:14 AM

If I shut down and then power back on the ringer works.  This happens regularly and I have been missing important calls.

 

So - call comes in - shows on display but no ring tone or vibrate.  Solution is to power down and restart.

 

Suggestions for solutions appreciated.

 

Grampa Pete

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15438 Posts

02-04-2016

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Re: Need help troubleshooting incoming calls don't ring

2016-08-18, 3:33 AM

Does this happen on every call? If it does then I would suggest starting your phone in Safe mode and have someone call you a few times to see if the problem occurs there. If it doesn't then you probably have a 3rd party app causing the problem.

 

To put your phone in Safe mode just long tap the power button, long tap on Power off on the screen and then tap on reboot the phone in safe mode option.

 

Let us know the results and we will work on where and what to do next. Hope this helps.

I am not a Motorola/Lenovo Employee. I am just a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position.

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532 Posts

12-01-2013

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Re: Need help troubleshooting incoming calls don't ring

2016-08-18, 7:47 AM

Check for automatic dnd rules under settings > sound & notif > dnd > automatic rules

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28352 Posts

02-02-2016

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Re: Need help troubleshooting incoming calls don't ring

2016-08-18, 15:24 PM

as the above post mention DND - do not disturb mode. It is possible to hold the volume button down accidentally and put your phone in this mode - the notification bar will show a round solid circle with line across middle. check for that next time it happens. 


* Search box is your friend * I don't respond to PM if question belongs in forum
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106 Posts

12-03-2015

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Re: Need help troubleshooting incoming calls don't ring

2016-08-19, 2:04 AM
Alpha, I tried this on my phone, and it puts my phone into vibrate mode, which is not the same as DND mode. Am I doing something wrong?
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28352 Posts

02-02-2016

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Re: Need help troubleshooting incoming calls don't ring

2016-08-19, 11:24 AM

wrote:
Alpha, I tried this on my phone, and it puts my phone into vibrate mode, which is not the same as DND mode. Am I doing something wrong?

Tap volume down one more time, and it should go into dnd mode 


* Search box is your friend * I don't respond to PM if question belongs in forum
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106 Posts

12-03-2015

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Re: Need help troubleshooting incoming calls don't ring

2016-08-19, 14:24 PM

Oh, I see. Yup, that does it.

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24 Posts

12-22-2015

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Re: Need help troubleshooting incoming calls don't ring

2016-08-20, 0:24 AM

OK, here's the situation.  Ringer volume is up all the way and the incoming call only vibrates.  Put in safe mode, phone rings perfectly.  So it is a 3rd party app.  So, how in the world do you identify which app is the culprit?

 

 

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138 Posts

10-22-2015

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Re: Need help troubleshooting incoming calls don't ring

2016-08-24, 1:16 AM

Just a wild guess - are you using Google Hangouts and/or Google Voice?

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24 Posts

12-22-2015

United States

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Re: Need help troubleshooting incoming calls don't ring

2016-08-24, 1:25 AM

I think we found the problem...for whatever reason, the phone still thought it was connected to the car's bluetooth.  Once bluetooth was OFF the problem resolved itself.

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