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FreddyDurst
Fanfold Paper
Posts: 4
Registered: ‎04-05-2016
Location: US
Views: 1,043
Message 1 of 8

Still no replacement phone after a month of waiting.

Similar to other stories, my Moto X Pure would not recognize the Cricket sim being inserted into my phone whereas all the other cellular devices had no trouble with it. I've been through the excalations team, called support, used the online chat service several times and was ultimately given "We ran out of resources to make a new phone." "We may get stock in a month or next week, I don't know." It's been a month since they've given me the RMA and I've been without a phone since. Is it impossible for me to be given a code that would allow me to go through the moto maker process again or someone who could actually forward the replacement process? I'm nothing unique but I seriously need my phone.

 

I know calling is helpless at this point. What do I do, I need someone's help.

My RMA: 160305-012868

Former Employee
Posts: 6,658
Registered: ‎02-02-2016
Location: US
Views: 960
Message 2 of 8

Re: Still no replacement phone after a month of waiting.

Hi FreddyDurst,

 

I am sorry for the inconveniences, let me see what I can do.  I will email you once I see an update about your case. 

 

Best regards

Suny

Forums Support

FreddyDurst
Fanfold Paper
Posts: 4
Registered: ‎04-05-2016
Location: US
Views: 946
Message 3 of 8

Re: Still no replacement phone after a month of waiting.

Thank you, I'll be waiting.

Former Employee
Posts: 6,658
Registered: ‎02-02-2016
Location: US
Views: 930
Message 4 of 8

Re: Still no replacement phone after a month of waiting.

FreddyDurst,

 

I will be gladly checking your case, I just sent you an email, could you please confirm if you received it? Thanks

 

Regards, 

FreddyDurst
Fanfold Paper
Posts: 4
Registered: ‎04-05-2016
Location: US
Views: 920
Message 5 of 8

Re: Still no replacement phone after a month of waiting.

I have indeed.

Former Employee
Posts: 6,658
Registered: ‎02-02-2016
Location: US
Views: 887
Message 6 of 8

Re: Still no replacement phone after a month of waiting.

Hi FreddyDurst,

 

We are still working on your case, I am sorry for the delay in my response.  

 

Regards,

David_Thomas1
SCSI Port
Posts: 79
Registered: ‎02-21-2016
Location: US
Views: 835
Message 7 of 8

Re: Still no replacement phone after a month of waiting.

HORRIBLE customer service here. Very disappointing. I guess I should have stayed with Samsung phones!!! RMA 160407-007023
Moto Sr Moderator
Moto Sr Moderator
Posts: 13,987
Registered: ‎02-02-2016
Location: US
Views: 671
Message 8 of 8

Re: Still no replacement phone after a month of waiting.


@David_Thomas1 wrote:
HORRIBLE customer service here. Very disappointing. I guess I should have stayed with Samsung phones!!! RMA 160407-007023

Has your issue been resolved yet?

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