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6 Posts

08-30-2016

Germany

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Yellow spot on screen and Pictures

2016-08-30, 13:01 PM

Hi

 

I have a Moto X style ordered from German Moto Maker store less than 4 months ago. In the top left part of the screen appeared a yellow spot. Near the edge of the screen about on level where left thumb would hold the phone. Its a hardware issue. How do I solve this? Where should I take my phone to?

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28352 Posts

02-02-2016

United States of America

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Re: Yellow spot on screen and Pictures

2016-08-30, 13:44 PM

If the problem is not fixed after testing in safe mode, or a reset, then contact Motorola Customer Care in your region to determine the warranty procedure.

 

You could go here:

 

http://www.motorola.com/us/country-selector

 

Then customer service, and select other in the troubleshooter section - this should take you to the contact page. 


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6 Posts

08-30-2016

Germany

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  • Message 3 of 26

Re: Yellow spot on screen and Pictures

2016-08-30, 14:21 PM

It's not a worldwide warranty isn't it? I'm not in Germany anymore. I wish there would be a way to take it to a local Moto repair shop. Any chance?

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28352 Posts

02-02-2016

United States of America

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  • Message 4 of 26

Re: Yellow spot on screen and Pictures

2016-08-30, 14:30 PM

wrote:

It's not a worldwide warranty isn't it? I'm not in Germany anymore. I wish there would be a way to take it to a local Moto repair shop. Any chance?


Warranty is in country/region phone is intended for. So if purchased from Germany and a German variant then warranty must be done in Germany. 


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6 Posts

08-30-2016

Germany

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  • Message 5 of 26

Re: Yellow spot on screen and Pictures

2016-08-30, 14:35 PM

Thank you, AlphaDog

How is testing in safe mode done? I've tried reset, it did not help. 

Funny enough, freezing in the fridge helps a little, but it comes back when in room temp plus heating from use and charging. 

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28352 Posts

02-02-2016

United States of America

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  • Message 6 of 26

Re: Yellow spot on screen and Pictures

2016-08-30, 14:44 PM

wrote:

Thank you, AlphaDog

How is testing in safe mode done? I've tried reset, it did not help. 

Funny enough, freezing in the fridge helps a little, but it comes back when in room temp plus heating from use and charging. 


If you reset it, and the spot is still there then it sounds like hardware. 

 

To reboot into safe mode, tap the power button until you see power off on screen. Then tap and hold power off (on screen) and a new menu will appear to reboot into safe mode.


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89 Posts

01-27-2016

United States

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  • Message 7 of 26

Re: Yellow spot on screen and Pictures

2016-08-31, 5:12 AM

Tough luck buddy , your phone needs a new screen . Don't even bother testing or resetting the phone , that won't fix anyting . I had this issue with my phone,  and then after they replaced the screen once, it came up again on a different area of the screen , so they eventually gave me a new phone. Other people on the forum have posts about the same issue (not necessarily the same color, mine were red and then blue ) , but the only solution is new screen/device. The moderators and technitians know that it is a hardware issue, it is not a new problem they have not encountered before.

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28352 Posts

02-02-2016

United States of America

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  • Message 8 of 26

Re: Yellow spot on screen and Pictures

2016-08-31, 11:31 AM

wrote:

Tough luck buddy , your phone needs a new screen . Don't even bother testing or resetting the phone , that won't fix anyting . I had this issue with my phone,  and then after they replaced the screen once, it came up again on a different area of the screen , so they eventually gave me a new phone. Other people on the forum have posts about the same issue (not necessarily the same color, mine were red and then blue ) , but the only solution is new screen/device. The moderators and technitians know that it is a hardware issue, it is not a new problem they have not encountered before.


Please dont make accusations without any basis in fact.  The moderators know no such thing. Standard troubleshooting rules apply.  

 

I can't tell over the internet that it is a hardware issue, and neither can you.  So, if we rule out software via reset and safe mode, then it is likely hardware. 

 

Although some issues look the same, they could be different. 


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2137 Posts

07-20-2012

United Kingdom

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  • Message 9 of 26

Re: Yellow spot on screen and Pictures

2016-08-31, 14:18 PM

Hey, 

 

It's not a worldwide warranty but we can always see if we can make it work. Where are you located now? If you are still in Europe, I might be able to help. DM me your details.

Cheers,

Nicole

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6 Posts

08-30-2016

Germany

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  • Message 10 of 26

Re: Yellow spot on screen and Pictures

2016-09-02, 6:04 AM
Nicole, I'm in Russia. Usually this part of the world is out of reach for people trying to help. Unfortunately.
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