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Android 9 Print Service Not Working

2020-10-16, 20:00 PM

A few updates ago Android 9's print service stopped working on my Moto X4.   In Gmail if I select Print the Android print services screen will display and will allow mes to select a printer from a list of available printers.  Regardless of which printer I choose when I press the light green printer icon button I get the message "Sorry, that didn't work.  Try again."  along with a "Retry" button.  Pressing that button yields the same message.  Restarting the the X4 doesn't fix the problem.  Any suggestions would be very welcome.  [Oh, I don't use Google Cloud Print, just use the plug-in related to the printer that is being selected.]

Thanks much.


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Re:Android 9 Print Service Not Working

2020-10-21, 18:45 PM

Hi wcole,


I will try my best to help you fix this. Try rebooting your phone, router and printer, then test out if you are able to print using the phone. Please let me know how it goes.


Best regards,
Motorola Support

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