02-08-2019 08:06 AM - edited 02-08-2019 08:09 AM
We would also advise that you report this to the Android Auto team here: https://productforums.google.com/forum/?utm_medium=email&utm_source=footer#!topic/android-auto/ihcXC...
**Please don't ask me questions by Personal Message; questions belong in the forums.
After 10 months of this fiasco starting, and several of us providing ample evidence that points to this issue deriving from Lenovo development strategies, with NO OTHER brand of Android phones on the market reporting AA disconnect issues, I find it disturbingly humorous that you even throw the suggestion to reach out to AA support.
For the 1 billionth time, this is NOT AN AA ISSUE. This is a Lenovo development issue, likely (from my observations) centering around the extra security you've attempted to build around USB connections (See post 39 in the following thread for the full write up on how I arrived at this conclusion: https://forums.lenovo.com/t5/Moto-X4/Android-Auto-random-disconnects-8-1-0-OPW28-2/td-p/4114609/page...).
And guess how many AA disconnects I've had on my Pixel 2 XL since I got it in mid-July? Nope, too high. Too high, guess again. Still too high. Yeah- ZERO. THIS IS NOT AN ANDROID AUTO ISSUE.
Again, for those of you still dealing with this issue, you're wasting your time messing with Lenovo support. Your only solution is to ditch your Moto/Lenovo phones and buy a different brand. Period. As I've mentioned before, I recomend the Pixel line, as it's purely developed by Google, and not muddled with by a third party, like Lenovo, who tries to pass the buck. End of story.
02-08-2019 08:26 AM
02-08-2019 10:17 AM
At least for my and other's moto x4s, everything was fine until moto's android 9/pie update and then only on some head units (my x4s still work fine on my 2019 subaru for example).
Just trying to keep some perspective as a solution would be nice (and I was once a moto integration manager and we'd fix these kind of problems routinely).
02-08-2019 10:30 AM
Here is my problem with perpsective.
Where is the acknowledgement of the problem? Why doesn't someone from Motorola own the problem and tell us they are working on it and when or if there will be a solution.
It is called communication!!!
02-13-2019 09:06 AM
May we request to update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well.
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