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NX1977
SCSI Port
Posts: 79
Registered: ‎10-07-2016
Location: GB
Views: 772
Message 151 of 164

Re: What happened to RETEU updates???


@Agent_Mandy wrote:

@NX1977 wrote:

Just wondering why tgere haven't been any RETEU updates?? 

 

Security update stuck at October 2018

 

No update to 8.1

 

 

Why aren't the SIM free RETEU devices getting updates? 


Hi NX1977,

 

Thank you for reaching out, we are happy to help. Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well.

Need help updating your profile? See here

 

 

Regards,
Mandy
Moto Support


Hi  updated as requested 

NX1977
SCSI Port
Posts: 79
Registered: ‎10-07-2016
Location: GB
Views: 695
Message 152 of 164

Re: What happened to RETEU updates???

Hi @Agent_Mandy

 

Have you had chance to look into this for me  

The_Mr_Allen
Paper Tape
Posts: 4
Registered: ‎10-28-2017
Location: US
Views: 679
Message 153 of 164

Re: TURN OFF "FINGERPRINT SENSOR CAN TURN OFF PHONE" OPTION

Has this happened to returned the option to use SD cards as internal memory/adoptable storage?

Senior MotoAgent
Senior MotoAgent
Posts: 312
Registered: ‎02-11-2019
Location: PH
Views: 605
Message 154 of 164

Re: What happened to RETEU updates???


@NX1977 wrote:

Hi @Agent_Mandy

 

Have you had chance to look into this for me  


Hi, NX1977!

 

Thanks for replying back. We have checked into this and you may try to update your phone's software using the Lenovo Moto Smart Assistant tool. We cannot guarantee that it will update your software but you may give this a shot. Kindly check this link to install it on your computer. Let us know how it goes. 

 

Regards,
May
Moto Support

NX1977
SCSI Port
Posts: 79
Registered: ‎10-07-2016
Location: GB
Views: 537
Message 155 of 164

Re: What happened to RETEU updates???

Won't this reset the device and wipe everything? 

 

 

Is there no way fo the OTA computer to be reset to send the updates out correctly ? 

Senior MotoAgent
Senior MotoAgent
Posts: 312
Registered: ‎02-11-2019
Location: PH
Views: 530
Message 156 of 164

Re: What happened to RETEU updates???


@NX1977 wrote:

Won't this reset the device and wipe everything? 

 

 

Is there no way fo the OTA computer to be reset to send the updates out correctly ? 


Since it is showing that your device is up to date based on the Settings of the device, our only option is to try to push using the Lenovo Moto Smart Assistance tool, NX1977. It will not wipe out files on your device, but we still recommend to backup your important data just in case. 

 

Regards,
May
Moto Support

Hyndford
Fanfold Paper
Posts: 4
Registered: ‎02-25-2019
Location: GB
Views: 444
Message 157 of 164

Re: What happened to RETEU updates???

I'm having the same issue with no Pie update on my XT1900-7 RETEU model.  I've tried running the LMSA tool and it shows an upgrade as available, but this consistently stalls at 51% and doesn't complete.

 

Are there any settings you think I'm missing to allow this update?

 

Thanks

crsh1976
Paper Tape
Posts: 2
Registered: ‎01-28-2015
Location: FR
Views: 285
Message 158 of 164

Re: What happened to RETEU updates???

Hello,

 

Chiming in as a reteu X1900-7 owner also stuck on 8.0.0/Oct. 2018 security patch; I just updated my profile info, switched on the Moto privacy options on the handset as well.

 

Thank you,

A.

Hyndford
Fanfold Paper
Posts: 4
Registered: ‎02-25-2019
Location: GB
Views: 245
Message 159 of 164

Re: What happened to RETEU updates???

Finally managed to update to Pie with the LMSA tool.  Had to update Google USB drivers so that phone was recognised as an ADB device.

 

Once the update completed there was another update to Jan 2019 available that completed normally over the air.

 

As that OTA update worked fine it looks like RETEU users will be stuck on Oreo unless they upgrade themselves!

 

 

M0192
Blue Screen Again
Posts: 4
Registered: ‎01-17-2019
Location: HR
Views: 201
Message 160 of 164

Re: Android pie update

MOTO x4 user in Croatia/Europe. New upgrade: Android version: 9, Current version: PPWS29.69-26-4, Security patch level: January 1, 2019. The problem is still here: there's no notifications in status bar during downloading apps from Google Play Store. 

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