02-12-2019 10:35 AM
Just wondering why tgere haven't been any RETEU updates??
Security update stuck at October 2018
No update to 8.1
Why aren't the SIM free RETEU devices getting updates?
Thank you for reaching out, we are happy to help. Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well.
Need help updating your profile? See here.
Hi updated as requested
02-18-2019 02:16 PM
Have you had chance to look into this for me
Thanks for replying back. We have checked into this and you may try to update your phone's software using the Lenovo Moto Smart Assistant tool. We cannot guarantee that it will update your software but you may give this a shot. Kindly check this link to install it on your computer. Let us know how it goes.
02-21-2019 06:26 AM
Won't this reset the device and wipe everything?
Is there no way fo the OTA computer to be reset to send the updates out correctly ?
Since it is showing that your device is up to date based on the Settings of the device, our only option is to try to push using the Lenovo Moto Smart Assistance tool, NX1977. It will not wipe out files on your device, but we still recommend to backup your important data just in case.
02-25-2019 03:45 AM
I'm having the same issue with no Pie update on my XT1900-7 RETEU model. I've tried running the LMSA tool and it shows an upgrade as available, but this consistently stalls at 51% and doesn't complete.
Are there any settings you think I'm missing to allow this update?
03-04-2019 02:37 AM
Chiming in as a reteu X1900-7 owner also stuck on 8.0.0/Oct. 2018 security patch; I just updated my profile info, switched on the Moto privacy options on the handset as well.
03-05-2019 08:37 AM
Finally managed to update to Pie with the LMSA tool. Had to update Google USB drivers so that phone was recognised as an ADB device.
Once the update completed there was another update to Jan 2019 available that completed normally over the air.
As that OTA update worked fine it looks like RETEU users will be stuck on Oreo unless they upgrade themselves!
03-07-2019 01:11 AM
MOTO x4 user in Croatia/Europe. New upgrade: Android version: 9, Current version: PPWS29.69-26-4, Security patch level: January 1, 2019. The problem is still here: there's no notifications in status bar during downloading apps from Google Play Store.