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Motoz
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Posts: 74
Registered: ‎06-26-2015
Location: GB
Views: 501
Message 1 of 4

Black screen after call

Just noticed that my X4 has a black screen after call. Takes 20 seconds to come back by itself, no response from side buttons, screen etc. Anybody else? XT1900-7 Oreo 8.0. Oct 2018 sec update.

Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 471
Message 2 of 4

Re: Black screen after call

Hello Motoz,

 

This is an unexpected behavior. Please go ahead clear the Phone app's cache and data and test again. Go to Settings > Apps & notifications > App info > Phone > Storage > Clear cache and data. Let me know what happens.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

Motoz
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Posts: 74
Registered: ‎06-26-2015
Location: GB
Views: 408
Message 3 of 4

Re: Black screen after call

Two weeks later, seems OK now, touch wood! Smiley Happy

Motoz
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Posts: 74
Registered: ‎06-26-2015
Location: GB
Views: 290
Message 4 of 4

Re: Black screen after call

Not solved, still black screen after long call yesterday. Sigh.

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