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magodiez
Paper Tape
Posts: 2
Registered: ‎04-23-2019
Location: US
Views: 200
Message 1 of 4

Cannot register Moto X4 with Alexa

Hello, 

I had my Motorola X4 registered with my Amazon account. It was showing as offline in "my devices" so I tried to uninstall the Moto Voice for Alexa, retrain it, clear data, and finally decided to unregister it from the Alexa app

Now I cannot register it again. I can train the app and everything, but the device will not show in "my devices" in Alexa, and hands off is still not working

 

Any suggestions on how to register it again? 

Thanks! 

Senior MotoAgent
Senior MotoAgent
Posts: 5,053
Registered: ‎03-05-2018
Location: US
Views: 157
Message 2 of 4

Re: Cannot register Moto X4 with Alexa

Hi magodiez,

 

Thanks for posting. We appreciate the troubleshooting steps you've done and tried so far. Make sure Alexa app and all other apps are up to date in Playstore, try following the steps provided on this link. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

magodiez
Paper Tape
Posts: 2
Registered: ‎04-23-2019
Location: US
Views: 86
Message 3 of 4

Re: Cannot register Moto X4 with Alexa

Hello,

 

Everything was already up to date and I made sure of that. Tried again updating everything necessary with the latest versions:

- OS is up to date

Moto Voice for Alexa is up to date

Amazon Alexa is up to date

Hands-Free toggled 'On'

 

Still not seen it in my devices list

 

Please advise,

Thanks!

Senior MotoAgent
Senior MotoAgent
Posts: 5,053
Registered: ‎03-05-2018
Location: US
Views: 48
Message 4 of 4

Re: Cannot register Moto X4 with Alexa

Hi magodiez,

 

Thanks for getting back to me. Can you please try clearing data of the Alexa app and the Moto Voice for Alexa (Settings > Apps > Alexa > Storage > Clear Data) Same goes with the Moto Voice Alexa. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

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