04-23-2019 11:10 AM
I had my Motorola X4 registered with my Amazon account. It was showing as offline in "my devices" so I tried to uninstall the Moto Voice for Alexa, retrain it, clear data, and finally decided to unregister it from the Alexa app
Now I cannot register it again. I can train the app and everything, but the device will not show in "my devices" in Alexa, and hands off is still not working
Any suggestions on how to register it again?
04-24-2019 08:13 AM
05-06-2019 06:05 PM
Everything was already up to date and I made sure of that. Tried again updating everything necessary with the latest versions:
- OS is up to date
- Moto Voice for Alexa is up to date
- Amazon Alexa is up to date
- Hands-Free toggled 'On'
Still not seen it in my devices list
05-09-2019 08:23 AM
Thanks for getting back to me. Can you please try clearing data of the Alexa app and the Moto Voice for Alexa (Settings > Apps > Alexa > Storage > Clear Data) Same goes with the Moto Voice Alexa. Let me know. Thanks.