03-06-2018 12:06 PM
I have the same problem.
Updated my profile as suggested (strange because previously I inserted serial which is also unique...)
Still can not add my XT1900-7 as a new device.
Thanks in advance
03-14-2018 02:26 PM
You should be able to register your My Stuff on your respective websites already. Choose your country here: https://www.motorola.com/country-selector. Let me know if you're having issues.
03-16-2018 06:26 AM
03-11-2019 09:20 AM - last edited on 03-14-2019 10:21 AM by Agent_Rich
@Agent_Rich : Unable to add device despite entering IMEI &/or Serial No. of my Moto X4. Keep getting this message "An error occurred retrieving your information. Please confirm and try again." Please refer screenshot. I'll keep trying.
Edit: Moved and Corrected the title - Rich
03-14-2019 12:55 PM
03-15-2019 08:16 AM
Just tried replicating this and it's registering fine. Please make sure you're adding it on this site: https://motorola-global-en-roe.custhelp.com/app/mcp/my_devices
03-15-2019 08:19 AM
Try adding it here on this site https://motorola-mobility-en-in.custhelp.com/app/mcp/my_devices. Let me know. Thanks.