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11 Posts

02-28-2018

US

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Captions Changing on Home Screen Shortcuts

2018-03-02, 16:02 PM

I have a set of shortcuts from Contacts and WhatsApp on my home screen. Occasionally the captions on these shortcuts are replaced by the names of their apps. I know no other way but rebooting to restore the original captions.

 

The accompanying screen shots show before and after, although in the example, only shortcuts from Contacts (left side of the screen) have been affected and not shortcuts from WhatsApp.

 

It's a minor annoyance, but does anyone know a cause or cure?

 

Thanks.

 

 

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2438 Posts

12-19-2016

PH

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Re: Captions Changing on Home Screen Shortcuts

2018-03-02, 19:56 PM

Hi OPElly

 

We are not sure what may have caused this since it's the first time we are able to see this. May we ask when did it start? Aside from the contacts, is there any other captions/names that change? Please try to clear the cache of your contacts. Go to Settings > Apps > Contacts > Storage > clear data/cache/ Let me know how it goes. 

 

Regards,
Ella
Motorola Support

 

 

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11 Posts

02-28-2018

US

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  • Posts: 11
  • Registered: ‎02-28-2018
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Re: Captions Changing on Home Screen Shortcuts

2018-03-04, 3:10 AM

Sorry, it didn't help. I also cleared the cache for the Google app, figuring it's responsible for the home screen display.

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2438 Posts

12-19-2016

PH

477 Signins

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  • Posts: 2438
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Re: Captions Changing on Home Screen Shortcuts

2018-03-06, 21:27 PM

 


wrote:

Sorry, it didn't help. I also cleared the cache for the Google app, figuring it's responsible for the home screen display.


Just to verify, are you using the stock app or do you have a third-party Contacts app? Please boot your phone to safe mode and observe if it will be the same. 

 

Meanwhile, please update your profile with the serial/IMEI/MEID number of your phone? This will help us investigate. Make sure that your Motorola Privacy is enabled under Settings. Let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? Click on this link.

 

- Ella

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11 Posts

02-28-2018

US

9 Signins

66 Page Views

  • Posts: 11
  • Registered: ‎02-28-2018
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  • Views: 66
  • Message 5 of 5

Re: Captions Changing on Home Screen Shortcuts

2018-03-12, 16:51 PM

Please forgive the delay.

 

I've added my IMEI to my profile. Motorolo Privacy is on.

 

I'm using the stock Contacts app. The same issue occurs with WhatsApp.

 

The issue doesn't occur in Safe Mode. It invariable occurs after a normal cold boot: the captions revert to app names a fraction of a second after rebooting. The issue rarely occurs after a warm boot, but it did occur after about an hour today.

 

You may certainly look at my apps.

 

Cheers,

OPElly

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