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Aniket_Chavan
Paper Tape
Posts: 2
Registered: ‎06-27-2019
Location: IN
Views: 266
Message 1 of 4

Earphones not working

Right Earphone not working ...of Moto X4 ...buy this phone on 13th of October 2018...is in warranty or not....IMEI-removed,... what should i do.

 

Edited: for privacy -Rich

Senior MotoAgent
Senior MotoAgent
Posts: 6,904
Registered: ‎03-05-2018
Location: US
Views: 259
Message 2 of 4

Re: Earphones not working

Hi Aniket_Chavan,

 

Thanks for posting. Our phones usually have one year warranty. But let's try to isolate this, have you tried testing another earphone?

 

Best regards,
Rich
Motorola-Lenovo Support



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Aniket_Chavan
Paper Tape
Posts: 2
Registered: ‎06-27-2019
Location: IN
Views: 228
Message 3 of 4

Re: Earphones not working

Agent_Rich 

Yes ..i try another earphone they working good...only issue with X4. ..  right Earphone.. problem.. for one year warranty ..i bought this phone on October 2018...

KarlBeckman
802.11n
Posts: 295
Registered: ‎10-12-2012
Location: US
Views: 180
Message 4 of 4

Re: Earphones not working

And when you bought the phone last October, you did purchase it AND THE EARPHONES from a Motorola dealer, right? And since then you have not tried to unlock the phone or otherwise modify the SIM code, nor let it get wet?  If so your phone should be covered by the standard warranty. 

 

Some folks mistakenly try to use computer earphones with a 3 conductor plug, instead of the 4 conductor type used on a smartphone headset with microphone.  Also, a 'failed right earphone' can involve a wire in the cord that is broken from repeated bending, or by lint and dirt in the earphone jack. 

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