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hainersa
Punch Card
Posts: 23
Registered: ‎12-13-2017
Location: US
Views: 1,015
Message 51 of 107

Re: [Google Fi / Android One] Moto X4 "Invalid SIM Card" notification while on Sprint

I just sent a follow-up email as well for an update, some sort of acknowledgement of the issue, potential fix, timeframe, etc.

 

I'm sure in a week or so I'll get a generic "we are sorry, we are working on it response," but who knows.

paul905
Fanfold Paper
Posts: 17
Registered: ‎12-29-2018
Location: US
Views: 1,013
Message 52 of 107

Re: [Google Fi / Android One] Moto X4 "Invalid SIM Card" notification while on Sprint

I talked to fi support again last night. Same old response. Their working on it! No mention of when it will be fixed.

hainersa
Punch Card
Posts: 23
Registered: ‎12-13-2017
Location: US
Views: 973
Message 53 of 107

Re: [Google Fi / Android One] Moto X4 "Invalid SIM Card" notification while on Sprint

Received a quick reply today to my email. They asked if I "recently updated my operating system."

 

🤔

paul905
Fanfold Paper
Posts: 17
Registered: ‎12-29-2018
Location: US
Views: 932
Message 54 of 107

Re: [Google Fi / Android One] Moto X4 "Invalid SIM Card" notification while on Sprint

I just installed a Carrier Services update from Google. I hoped it would fix something. IT DID NOT!!

Ken_Moffat
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Posts: 20
Registered: ‎03-10-2015
Location: US
Views: 926
Message 55 of 107

Re: [Google Fi / Android One] Moto X4 "Invalid SIM Card" notification while on Sprint

Where did you find this update?

paul905
Fanfold Paper
Posts: 17
Registered: ‎12-29-2018
Location: US
Views: 922
Message 56 of 107

Re: [Google Fi / Android One] Moto X4 "Invalid SIM Card" notification while on Sprint

The Google Play Store. My Apps.

Ken_Moffat
Fanfold Paper
Posts: 20
Registered: ‎03-10-2015
Location: US
Views: 918
Message 57 of 107

Re: [Google Fi / Android One] Moto X4 "Invalid SIM Card" notification while on Sprint

I see it, thanks. Even though it won't fix it.
DaCan
Fanfold Paper
Posts: 55
Registered: ‎10-16-2014
Location: US
Views: 806
Message 58 of 107

Re: [Google Fi / Android One] Moto X4 "Invalid SIM Card" notification while on Sprint

Whose turn is it to call for an update this week?

 

Kinda forget about it over the weekend cause mostly on wifi, then I get to work Monday morning and I'm Robot Frustrated

kralcd
SCSI Port
Posts: 31
Registered: ‎05-09-2018
Location: US
Views: 789
Message 59 of 107

Re: [Google Fi / Android One] Moto X4 "Invalid SIM Card" notification while on Sprint

The pie release on X4 has already become a bad joke .... Multiple carriers not working, Android Auto not working, etc ... Moto points fingers at Google and vice versa .... Buy an X4, have I got a deal for you (NOT!) ...

 

schmidsc
What's DOS?
Posts: 2
Registered: ‎01-06-2019
Location: US
Views: 688
Message 60 of 107

Re: [Google Fi / Android One] Moto X4 "Invalid SIM Card" notification while on Sprint

I called Fi customer service over the weekend and got the same codes that others have received. Basically, it has turned off Sprint (locked me onto T-Mobile) for my phone until they get a fix. Since then my phone has been working very well, other than twice when it notified me that it was going to try to connect to Sprint which I did not allow it to do. In addition to the invalid sim message I was also having no data service after I connected to wifi and then left wifi. I would have to reboot my phone to get data service again. This has not happened since I'm only on T-Mobile.  I've been pleasantly surprised by the quality of the T-Mobile service in this area which used to be, just a few years ago, abysmal. Since I'm missing one third of my carriers, maybe Google should refund me 1/3 of my bill until they get this cleared up...

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