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Pushpalata1
Paper Tape
Posts: 3
Registered: ‎08-02-2019
Location: IN
Views: 329
Message 1 of 7

Hearing problem

I can't hear video call atall or phonecalls received sometimes.

Pushpalata1
Paper Tape
Posts: 3
Registered: ‎08-02-2019
Location: IN
Views: 315
Message 2 of 7

Receiver test failed

 
Senior MotoAgent
Senior MotoAgent
Posts: 7,162
Registered: ‎03-05-2018
Location: US
Views: 316
Message 3 of 7

Re: Hearing problem

Hi Pushpalata1,

 

Thanks for the post. Does it happen to both the speaker and the receiver? I recommend testing the speaker and receiver in the Moto Help app >  Diagnosis > Hardware Test. Let me know if there's sound. 

 

Best regards,
Rich
Motorola-Lenovo Support



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Pushpalata1
Paper Tape
Posts: 3
Registered: ‎08-02-2019
Location: IN
Views: 333
Message 4 of 7

Audio issue, 'reciever' hardware test failed

Hello

I tried speakar test. It was ok.

But receiver test failed.

Please guide.

Senior MotoAgent
Senior MotoAgent
Posts: 7,162
Registered: ‎03-05-2018
Location: US
Views: 269
Message 5 of 7

Re: Receiver test failed

Hi Pushpalata1,

 

I'd like to confirm, does it also happen with calls using third-party apps like Messenger, Hangouts, Skype, etc?

 

Best regards,
Rich
Motorola-Lenovo Support



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

veeravenkatesh
Fanfold Paper
Posts: 3
Registered: ‎08-20-2019
Location: IN
Views: 209
Message 6 of 7

Moto X4, unable to hear receiver sound during hardware test pls help

Receiver sound problem in Moto X4

 

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Senior MotoAgent
Senior MotoAgent
Posts: 7,162
Registered: ‎03-05-2018
Location: US
Views: 195
Message 7 of 7

Re: Moto X4, unable to hear receiver sound during hardware test pls help

Hi veeravenkatesh,

 

Thanks for the post. I just merged your post on this existing thread. Can you please tell me more about what you're experiencing? Does the receiver also not working for regular phone calls and calls using third-party calls? Try booting your phone in safe mode and see if it's still the same. How about the speaker - does it have a sound?

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Best regards,
Rich
Motorola-Lenovo Support



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