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x4-p
What's DOS?
Posts: 1
Registered: ‎01-15-2019
Location: IN
Views: 145
Message 1 of 2

I m not able to receive calls for 1 specific number

 
Senior MotoAgent
Senior MotoAgent
Posts: 1,034
Registered: ‎10-08-2015
Location: IN
Views: 133
Message 2 of 2

Re: I m not able to receive calls for 1 specific number

Hi x4-p,

 

Welcome to Forums,

 

Thanks for writing here. If you are unable to receive calls from a specific number then it probably the number is listed on Blocked list.

 

Hence, we request you to check with the Blocked list option. Here are the steps for the same.

 

Tap on Dialer icon>>3 vertical dots>>Settings>>Blocked numbers>>Remove the number if it is added into Blocked numbers.

 

If Blocked number list is not causing the issue, please share us the below details so that we could assist you on the same.

 

1. Are you able to see the Caller name or number over display?

 

2. What happens when you try to receive the call? do you get any error on the same?

 

3. Please check with the Safe Mode option.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

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