cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
fpertile
Paper Tape
Posts: 3
Registered: ‎11-29-2018
Location: BR
Views: 193
Message 1 of 6

Long screenshot bug/extended screenshot cropped

Hi, when I take a long/extended screenshot a part always gets "cropped", as seen on the screenshots above:

 

 Extended/long screenshot: 

extended.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Normal screenshot:

normal.png

How can I solve this? I'm on Pie. Don't remember of this happening on Oreo.

 

Senior MotoAgent
Senior MotoAgent
Posts: 6,262
Registered: ‎03-05-2018
Location: US
Views: 178
Message 2 of 6

Re: Long screenshot bug/extended screenshot cropped

Hi fpertile,

 

Thanks for the post. I didn't notice that before. Does it always happen whenever you take scrolling-screenshot?

 

Best regards,
Rich
Motorola-Lenovo Support

fpertile
Paper Tape
Posts: 3
Registered: ‎11-29-2018
Location: BR
Views: 141
Message 3 of 6

Re: Long screenshot bug/extended screenshot cropped

Yes, always!
Senior MotoAgent
Senior MotoAgent
Posts: 6,262
Registered: ‎03-05-2018
Location: US
Views: 126
Message 4 of 6

Re: Long screenshot bug/extended screenshot cropped

I was not able to duplicate this when I took a scrolling screenshot with Wikipedia. Can you share me the website link of that specific screenshot, I'd like to try it. For the meantime, make sure Moto App and Moto Actions are up to date in Play Store. Als, turn off and on the phone to refresh it then try making a screenshot again. 

 

Best regards,
Rich
Motorola-Lenovo Support

fpertile
Paper Tape
Posts: 3
Registered: ‎11-29-2018
Location: BR
Views: 97
Message 5 of 6

Re: Long screenshot bug/extended screenshot cropped

I just did a factory reset and the problem is gone.

Thank you.
Senior MotoAgent
Senior MotoAgent
Posts: 6,262
Registered: ‎03-05-2018
Location: US
Views: 74
Message 6 of 6

Re: Long screenshot bug/extended screenshot cropped

Hi fpertile,

 

Thanks for sharing me what solves this. That should be the last thing we can do to fix this, glad it works though after resetting the phone. Let me know if you need further help. 

 

Best regards,
Rich
Motorola-Lenovo Support

Top Kudoed Authors