Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto X PhonesMoto X4
All Forum Topics
Options

3 Posts

05-24-2020

India

2 Signins

20 Page Views

  • Posts: 3
  • Registered: ‎05-24-2020
  • Location: India
  • Views: 20
  • Message 41 of 48

Re:MOTO X4 Auto Shutdown - Playing Video, Video Chat, Camera recording

2020-06-06, 14:13 PM

I don't think so they even care about their old consumers. Its been a month All of sudden people are facing same issues is definitely  a software or some other internal issue which they are ignoring. All i can say is change your battery from local store it might work. Also avoid purchasing Moto in future if possible.

Reply
Options

1 Posts

06-02-2020

United States of America

9 Signins

15 Page Views

  • Posts: 1
  • Registered: ‎06-02-2020
  • Location: United States of America
  • Views: 15
  • Message 42 of 48

Re:MOTO X4 Auto Shutdown - Playing Video, Video Chat, Camera recording

2020-06-18, 8:42 AM
Exactly same problem I have..when I connected to power with charger no issue occured...then where is the problem
Reply
Options

132 Posts

09-11-2019

United States of America

56 Signins

2530 Page Views

  • Posts: 132
  • Registered: ‎09-11-2019
  • Location: United States of America
  • Views: 2530
  • Message 43 of 48

Re:MOTO X4 Auto Shutdown - Playing Video, Video Chat, Camera recording

2020-06-18, 14:12 PM

Hi, 

 

Have you tried the troubleshooting steps that we have provided on this thread? If you were unable to resolve the issue using any of the previous steps. we recommend submitting the device for repair. 

 

Best regards, 

Mike 

Motorola Support

Reply
Options

1 Posts

06-22-2020

India

2 Signins

10 Page Views

  • Posts: 1
  • Registered: ‎06-22-2020
  • Location: India
  • Views: 10
  • Message 44 of 48

Re:MOTO X4 Auto Shutdown - Playing Video, Video Chat, Camera recording

2020-06-24, 7:22 AM
I saw lot of readers with similar complaints. I think it is after the latest update. I tried rebooting, safe mode, rescue with LMSA. But still the problem persists. Kindly release new software update with no faults.
Reply
Options

1 Posts

06-12-2020

United States of America

3 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎06-12-2020
  • Location: United States of America
  • Views: 5
  • Message 45 of 48

Automatic shutdown

2020-06-25, 1:59 AM
I have facing a auto shutdown problem since a month. I have tried all troubleshooting steps they resolved it for 1 week and the problem again arises when I receive a call or watching videos and when the charger in plugged in my Moto x4 mobile was absolutely fine. Can you please suggest some solutions for this problem.
Reply
Options

1 Posts

07-08-2020

United States of America

2 Signins

10 Page Views

  • Posts: 1
  • Registered: ‎07-08-2020
  • Location: United States of America
  • Views: 10
  • Message 46 of 48

Re:MOTO X4 Auto Shutdown - Playing Video, Video Chat, Camera recording

2020-07-09, 7:03 AM
In also facing same issue. Tried all troubleshooting (i.e. restarting, safe mode, hard boot, factory restore) but issue still persisting. Tired of wearing bluetooth all the time. Didn't find any solution. Kindly help. Bought this phone in 1.5 year ago only.
Reply
Options

2 Posts

07-13-2020

India

3 Signins

45 Page Views

  • Posts: 2
  • Registered: ‎07-13-2020
  • Location: India
  • Views: 45
  • Message 47 of 48

Re:moto x4 - Phone switching off automatically

2020-07-13, 17:47 PM

I have been using Moto X4 since August 2019.  For the last month or so, I am facing a lot of difficulties. Whenever I am watching any videos or listening to any audio file, my moto x4 phone gets switched off automatically.  This problem does not happen if I am using hands free.  Somebody please help me.  

 

 

Reply
Options

2 Posts

07-13-2020

India

3 Signins

45 Page Views

  • Posts: 2
  • Registered: ‎07-13-2020
  • Location: India
  • Views: 45
  • Message 48 of 48

Re:MOTO X4 Auto Shutdown - Playing Video, Video Chat, Camera recording

2020-07-13, 17:53 PM

Hello Friends, 

 

I am using Moto X4 since August 2019. For the past 1 month or so, when ever I am watching any video or listening to any audio file, my moto x4 phone gets automatically switched off. I tried using it in safe mode but the problem persists.  As a last resort, I started using hands free and now I find that my phone does not gets switched off. But I cannot use hands free all the time. Can somebody please help me. I am not at all tech savvy.  So please excuse me.  

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms