01-24-2019 08:29 AM
I received a notification indicating the pie update was available. It indicated first needed to clear some space to install it . Since then the notification has disappeared and isn't visible under system/settings/update either. Has anyone else experienced this, and can anyone advise how I get the update back. Thanks
XT1900-5 UK retail with plusnet Sim
01-24-2019 09:52 AM
Thank you for reaching out to us. Please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well.
Need help updating your profile? See here.
02-16-2019 10:18 AM
Dear Moto support, Since my original post, I have not received any further notifications and so am still waiting for the Android Pie update. Please can you help me find a solution....
02-19-2019 02:41 PM
I understand how important this is for you. When you go to Settings > System > Update Motorola Software, is it saying that your device is up to date?
04-07-2019 12:43 PM
Its 7th April 2019 and I haven't yet got the Android Pie 9 update. Please can you help me with this. Am I correct in understanding UK customers withthe Moto X4 should have the update by now?
When I go to Settings > System > Update Motorola Software, it says my device is up to date with Android 8.0 opws27.2.8. Security patch October 2018.