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17 Posts

03-18-2018

IN

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  • Message 11 of 16

Re: Massive heating in Moto X4

2019-05-09, 2:21 AM

Edited to remove personal insult.   I have issue with the battery drain while gameplay and heavy tasks not with the battery drain in Idle condition. Understand the problem correctly.
And I have already performed factory data reset after updating the phone to the 9.0 version. After that I put all my data and apps into it.
And I also have massive heating before copying all data and apps.
And factory data reset is not a cup of tea to perform while having all data and apps.
So let me clear this that I have massive battery drain issue while gameplay and heavy tasks not in Idle condition.
Also I have shared issues with the audio quality with the headphone/earphone, It is not loud and clear/crisp. Look into this also.
And last 3-4 volume up levels are horribles. When you increase the sound it's become horribe. So improve it.
Thank You

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17 Posts

03-18-2018

IN

60 Signins

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  • Posts: 17
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  • Message 12 of 16

Re: Massive heating in Moto X4

2019-05-11, 3:40 AM

Removed - Forums Violation I have issue with the battery drain while gameplay and heavy tasks not with the battery drain in Idle condition. Understand the problem correctly.
And I have already performed factory data reset after updating the phone to the 9.0 version. After that I put all my data and apps into it.
And I also have massive heating before copying all data and apps.
And factory data reset is not a cup of tea to perform while having all data and apps.
So let me clear this that I have massive battery drain issue while gameplay and heavy tasks not in Idle condition.
Also I have shared issues with the audio quality with the headphone/earphone, It is not loud and clear/crisp. Look into this also.
And last 3-4 volume up levels are horribles. When you increase the sound it's become horribe. So improve it.
Thank You
I have performed factory data reset. Still same issue exist.

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11440 Posts

03-05-2018

US

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  • Message 13 of 16

Re: Massive heating in Moto X4

2019-05-13, 20:50 PM

I appreciate you for doing the factory data reset. We recommend not restoring any apps or files after doing the reset, observe the device until there's an improvement, install apps one at a time until you find out which one is a causing the heating. It is normal that the device will heat during heavy task but it should cool down after some time of not using it. You can try some of the workarounds about this, click here. Otherwise, if you feel the device isn't working right, you can send in the phone for repair. 

 

Best regards,
Rich
Motorola-Lenovo Support



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38 Posts

09-28-2016

IN

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  • Message 14 of 16

Re: Massive heating in Moto X4

2019-05-14, 10:38 AM

After 10minutes of Asphalt 9 gameplay. ...moto x4 6Gb back side get heating issue 42°C+..(screenshot attached)

Please lenovo-Moto Fix this heating issue & battery drain problem.. 

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12372 Posts

02-02-2016

US

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  • Message 15 of 16

Re: Massive heating in Moto X4

2019-05-14, 19:32 PM

 wrote:

After 10minutes of Asphalt 9 gameplay. ...moto x4 6Gb back side get heating issue 42°C+..(screenshot attached)

Please lenovo-Moto Fix this heating issue & battery drain problem.. 


I could be wrong, but I don't see anything to fix.  As you can see in the screenshot, you're only running at 42c/107f, which is actually relatively cool.  Heavy gaming often makes the phone run at 125F degrees or more.  If the phone is overheating, apps will start to shut down, and if the phone still can't cool off, you'll only be able to make emergency calls until it does.  When the phone works very hard, it heats up.

 

Have you tried shutting down all other apps before you play?

 

 

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17 Posts

03-18-2018

IN

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  • Message 16 of 16

Re: Massive heating in Moto X4

2019-05-26, 11:24 AM

At least fix the audio quality issue with software update, it's horrible with earphones. I have 4 earphones and 1 Bluetooth headphone but all are producing very worst sound output. Please please please fix it. It's a genuine issue. Please,,,

 

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