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06-30-2020

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Microphone don't work during call

2020-06-30, 21:16 PM
Microphone don't work during call, other side can't hear my voice but when I record or shoot video that time voice recorded altogether. Microphone damaged or not ? I did all things which can be done like safe mode, reset phone, cleaning microphone space etc. But didn't work..
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03-05-2018

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Re:Microphone don't work during call

2020-07-02, 16:46 PM

Hi Omprakashkumar_,

 

Does it happen with all contacts and calls using third-party apps like Messenger? It's possible the primary microphone is not working. Kindly test the mic in the Device Help app/Moto Help app > Device diagnosis > Hardware test. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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