02-09-2019 08:31 AM
In-call touch tones are not recognized by automated systems at the other end of the call.
Moto X4 Android One on Google Fi, Andoid 9 OS
02-12-2019 05:18 AM
I have had this issue ever since the update as well and it's driving me nuts!
02-12-2019 07:14 AM
More info: DTMF does not work over WiFi, but does seem to work (at least sometimes) over cellular. If I turn off WiFi, I can use the DTMF tones in a call. I'm with a plan that switches automatically between WiFi (if enabled) and several cellular services, depending on which signal is the strongest. I have read other reports that the reliability varies even between cellular services. I'm not sure which cellular service it chooses here.
02-13-2019 08:46 AM
Hi TWHall,
We'd like to look into this. Can you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well.
Need help updating your profile? See here.
Best regards,
Rich
Motorola Support
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