Moto X4 Android One touch tones

[TWHall]

In-call touch tones are not recognized by automated systems at the other end of the call.

Moto X4 Android One on Google Fi, Andoid 9 OS

[JenEV]

I have had this issue ever since the update as well and it's driving me nuts!

[TWHall]

More info: DTMF does not work over WiFi, but does seem to work (at least sometimes) over cellular.  If I turn off WiFi, I can use the DTMF tones in a call.  I'm with a plan that switches automatically between WiFi (if enabled) and several cellular services, depending on which signal is the strongest.  I have read other reports that the reliability varies even between cellular services.  I'm not sure which cellular service it chooses here.

[Agent_Rich]

Hi TWHall,

We'd like to look into this. Can you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well.

Need help updating your profile? See here. 

Best regards,
Rich
Motorola Support

[TWHall]

Any news?

I updated my profile as requested. I wasn't sure what the privacy settings should be (can you see my profile if "privacy" is "on"?) so I also sent the details to you in a private message.

[Agent_Rich]

Hi TWHall,

Thanks for posting back. I read your pm just now, sorry about that. We'll further check this. I'll keep you posted here. 

Best regards,
Rich
Motorola Support

[dvdadog]

I have this issue as well.  Purchased a new unlocked Motorola X4 and updated it to the latest system update 9.0.  I started new service through a Verizon MVNO and could not activate the service as it required a button press in the automated system.  I found this thread and it caused me to activate the sim in another phone then return it to the X4.  This is a huge bug that needs to be addressed asap by Motorola/Lenovo.  With the number of automated systems that are accessed daily this is a major inconvience.