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TWHall
Paper Tape
Posts: 2
Registered: ‎02-09-2019
Location: US
Views: 158
Message 1 of 4

Moto X4 Android One touch tones

In-call touch tones are not recognized by automated systems at the other end of the call.

 

Moto X4 Android One on Google Fi, Andoid 9 OS

JenEV
What's DOS?
Posts: 1
Registered: ‎02-12-2019
Location: US
Views: 105
Message 2 of 4

Re: Moto X4 Android One touch tones

I have had this issue ever since the update as well and it's driving me nuts!

TWHall
Paper Tape
Posts: 2
Registered: ‎02-09-2019
Location: US
Views: 93
Message 3 of 4

Re: Moto X4 Android One touch tones

More info: DTMF does not work over WiFi, but does seem to work (at least sometimes) over cellular.  If I turn off WiFi, I can use the DTMF tones in a call.  I'm with a plan that switches automatically between WiFi (if enabled) and several cellular services, depending on which signal is the strongest.  I have read other reports that the reliability varies even between cellular services.  I'm not sure which cellular service it chooses here.

Senior MotoAgent
Senior MotoAgent
Posts: 4,150
Registered: ‎03-05-2018
Location: US
Views: 66
Message 4 of 4

Re: Moto X4 Android One touch tones

Hi TWHall,

 

We'd like to look into this. Can you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well.

Need help updating your profile? See here

 

Best regards,
Rich
Motorola Support

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