Motorola Community

Moto X PhonesMoto X4
All Forum Topics
Options

3 Posts

02-21-2018

US

3 Signins

69 Page Views

  • Posts: 3
  • Registered: ‎02-21-2018
  • Location: US
  • Views: 69
  • Message 1 of 4

Moto X4 Moto Voice and Moto Alexa Not Working

2018-02-21, 19:56 PM

Hello all,

 

I just bought a Moto X4 yesterday. I was trying to set up the Moto Alexa app today, but on the setup process, it kept saying either "Try saying it again. I didn't catch that." or something along the lines of "Too noisy. Go to a quiet room." even though I am alone in an office with the door closed. I tried restarting the phone and deleting the data from the app to retry to the whole process, but I've done this several times with the same error messages. 

 

Then I thought maybe it was just the Moto Alexa app, so I tried to set up voice control through the Moto app, but on the setup process, it kept saying "I didn't catch that. Try reading the phrase again." So clearly the same issue is happening here. I know the microphone works because I've done test calls and people can hear me, and I can also use Alexa manually and she understands me and can answer my questions. But that's pretty useless to me to have to manually go into the app anytime I want to ask Alexa something. I'm very frustrated because the whole reason I bought this phone was to use Alexa hands-free.

 

Has this happened to anyone else? How do I fix this issue? 

 

Thanks in advance,

Beth

Reply
Options

2438 Posts

12-19-2016

PH

477 Signins

37577 Page Views

  • Posts: 2438
  • Registered: ‎12-19-2016
  • Location: PH
  • Views: 37577
  • Message 2 of 4

Re: Moto X4 Moto Voice and Moto Alexa Not Working

2018-02-22, 16:44 PM

Hi ebethabel,

 

We can reproduce this but have you tried it both on wifi and in data? Does Google match works? Can you try clearing cache Moto Alexa app? You can go to Settings > Apps & notifications > App info > Tap on the app > Storage > clear cache/data. Let me know how it goes. 

 

Regards,
Ella
Motorola Support

Reply
Options

3 Posts

02-21-2018

US

3 Signins

69 Page Views

  • Posts: 3
  • Registered: ‎02-21-2018
  • Location: US
  • Views: 69
  • Message 3 of 4

Re: Moto X4 Moto Voice and Moto Alexa Not Working

2018-03-01, 17:01 PM

Works now. The app randomly started recognizing my voice after trying about 100 times.

Reply
Options

2438 Posts

12-19-2016

PH

477 Signins

37577 Page Views

  • Posts: 2438
  • Registered: ‎12-19-2016
  • Location: PH
  • Views: 37577
  • Message 4 of 4

Re: Moto X4 Moto Voice and Moto Alexa Not Working

2018-03-05, 16:43 PM

wrote:

Works now. The app randomly started recognizing my voice after trying about 100 times.


That's great news! I'm glad that it is now working.

 

Feel free to reach out for future assistance. Thanks! - Ella

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete