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AshishJaveri
Paper Tape
Posts: 3
Registered: ‎01-10-2019
Location: IN
Views: 322
Message 1 of 8

Moto X4 Running Build No OPWS27.2.2 - No updates after April Patch - Android 8.0.0

Andrioid Version - 8.0.0

Build No - OPWS27.2.2

Motorola Version - OPWS27.57-40-14

Andriod Security Patch - 1st April 2018

 

the phone has not recieved any patch or phone update after April patch. Now with PIE already out how can i get my phone updated.

I have also reset the phone after erasing all data and tried again however NOGO.

 

Kindly suggest if anybody has had the same issues

Senior MotoAgent
Senior MotoAgent
Posts: 1,034
Registered: ‎10-08-2015
Location: IN
Views: 276
Message 2 of 8

Re: Moto X4 Running Build No OPWS27.2.2 - No updates after April Patch - Android 8.0.0


@AshishJaveri wrote:

Andrioid Version - 8.0.0

Build No - OPWS27.2.2

Motorola Version - OPWS27.57-40-14

Andriod Security Patch - 1st April 2018

 

the phone has not recieved any patch or phone update after April patch. Now with PIE already out how can i get my phone updated.

I have also reset the phone after erasing all data and tried again however NOGO.

 

Kindly suggest if anybody has had the same issues


Hi AshishJaveri,

 

Welcome to Forums,

 

Sorry for the inconvenience caused. We request you to try these below checkpoints & let us know.

 

1. Try updating with strong WiFi network.

 

2. Remove the SD card & Reboot the device.

 

3. Check with different Gmail ID.

 

4. Please update your profile with the IMEI number of your phone. Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled. If you need a reference in updating your profile, please click here.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

AshishJaveri
Paper Tape
Posts: 3
Registered: ‎01-10-2019
Location: IN
Views: 256
Message 3 of 8

Re: Moto X4 Running Build No OPWS27.2.2 - No updates after April Patch - Android 8.0.0

Hi Nikh,

Thank you for replying back. My Comments below

 

1. Try updating with strong WiFi network

Tried my 4G connection on the phone - Vodafon India - NOGO

Tried my 5ghz WIFI connection - NOGO

Tried my 2ghx WIFI connection - NOGO

Tried my office WIFI Connection - NOGO

 

2. Remove the SD card & Reboot the device.

Removed the SD Card and reboot - NOGO

Removed the SIM CARD and reboot - NOGO

Removed both and reboot - NOGO

 

3. Check with different Gmail ID.

Tried with another gmail id - Reboot device - NOGO

Tried with another gmail id - reset the device with erase data - NOGO

 

4. My IEMI is now updated and Privacy is also enabled on the phone. I have no issues

Rohit_Rajlani
Ctrl-Alt-Del
Posts: 6
Registered: ‎12-05-2018
Location: IN
Views: 194
Message 4 of 8

Re: Moto X4 Running Build No OPWS27.2.2 - No updates after April Patch - Android 8.0.0

Same issue and condition with me. Pls guide. My imei no. Is already updated.
Rohit_Rajlani
Ctrl-Alt-Del
Posts: 6
Registered: ‎12-05-2018
Location: IN
Views: 168
Message 5 of 8

Re: Moto X4 Running Build No OPWS27.2.2 - No updates after April Patch - Android 8.0.0

Sir i am also facing the same issue.
Senior MotoAgent
Senior MotoAgent
Posts: 1,034
Registered: ‎10-08-2015
Location: IN
Views: 155
Message 6 of 8

Re: Moto X4 Running Build No OPWS27.2.2 - No updates after April Patch - Android 8.0.0


@Rohit_Rajlani wrote:
Sir i am also facing the same issue.

Hi Rohit_Rajlani,

 

Greetings from Motorola,

 

As per the profile, we do not see IMEI number updated. Hence, please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know if it's okay for me to look at your apps to see if there is an issue causing the update issue.


Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Thanks & Regards
Nikh
Lenovo-Moto Support

Rohit_Rajlani
Ctrl-Alt-Del
Posts: 6
Registered: ‎12-05-2018
Location: IN
Views: 135
Message 7 of 8

Re: Moto X4 Running Build No OPWS27.2.2 - No updates after April Patch - Android 8.0.0

Sir, now check.i have update my imei. 2ndly, i i had also tried with assistanr application. it is not even getting "flash'' . in the flash section of moto assistant app it says " not supported device"

 

check my mail for proofs.

AshishJaveri
Paper Tape
Posts: 3
Registered: ‎01-10-2019
Location: IN
Views: 47
Message 8 of 8

Re: Moto X4 Running Build No OPWS27.2.2 - No updates after April Patch - Android 8.0.0

So what's the solution...how can I upgrade the is on my phone

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