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57 Posts

10-09-2016

India

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Moto X4 Spotify issue

2018-09-10, 13:58 PM

Respected sir,

 

I've been facing an issue in Spotify app.

I usually keep my equaliser in extreme bass,but whenever i change the song/(song ends and new song plays) , there's a slight pause/play for 2-3 seconds and the song resume! I've tried updating the app/factory reset the phone/complained Spotify . Spotify support says that contact Motorola support for this. May you kindly look forward for this issue and report it to our developers!

 

But otherwise the device is performing great without any lags! I also request the team to kindly add timelapse feature for this device.

 

thankyou,

 

Sagar

 

 

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57 Posts

10-09-2016

India

177 Signins

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  • Posts: 57
  • Registered: ‎10-09-2016
  • Location: India
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Re: Moto X4 Spotify issue

2018-09-19, 15:24 PM

hey, Sorry for extremely late reply as i was busy with my exams! yes it does work with my use stock music player! without any lags as mentioned above! it happens with Spotify,Saavan and Gaana too

 

There's no issue with Google music at-all

 

Thanks Sagar

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5418 Posts

07-12-2014

United States of America

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  • Message 2 of 8

Re: Moto X4 Spotify issue

2018-09-10, 17:00 PM

Hi Sagar_1401,

 

Thanks for reaching out to us. Does it happen when you use other equalizer presets aside from extreme bass?

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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57 Posts

10-09-2016

India

177 Signins

2342 Page Views

  • Posts: 57
  • Registered: ‎10-09-2016
  • Location: India
  • Views: 2342
  • Message 3 of 8

Re: Moto X4 Spotify issue

2018-09-10, 17:06 PM

Hey @Agent_JM

 

Yes it does happen even if i set to other presets (even balanced). But if i turn off the Equalizer i don't face this issue!

Is there anything you would like to know?

 

Regards

Sagar

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5418 Posts

07-12-2014

United States of America

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  • Posts: 5418
  • Registered: ‎07-12-2014
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  • Message 4 of 8

Re: Moto X4 Spotify issue

2018-09-10, 17:17 PM

What equalizer are you using?

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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57 Posts

10-09-2016

India

177 Signins

2342 Page Views

  • Posts: 57
  • Registered: ‎10-09-2016
  • Location: India
  • Views: 2342
  • Message 5 of 8

Re: Moto X4 Spotify issue

2018-09-10, 17:19 PM

stock equaliser

screenshot attached below

 

Regards

Sagar

 

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57 Posts

10-09-2016

India

177 Signins

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  • Posts: 57
  • Registered: ‎10-09-2016
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  • Message 6 of 8

Re: Moto X4 Spotify issue

2018-09-13, 2:21 AM

please look forward for this issue!

it's been very long since i haven't got any reply

 

thankyou

Sagar

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5418 Posts

07-12-2014

United States of America

925 Signins

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  • Posts: 5418
  • Registered: ‎07-12-2014
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  • Views: 79600
  • Message 7 of 8

Re: Moto X4 Spotify issue

2018-09-14, 20:11 PM

Does the equalizer work when you use the stock music player?

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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57 Posts

10-09-2016

India

177 Signins

2342 Page Views

  • Posts: 57
  • Registered: ‎10-09-2016
  • Location: India
  • Views: 2342
  • Message 8 of 8

Re: Moto X4 Spotify issue

2018-09-19, 15:24 PM

hey, Sorry for extremely late reply as i was busy with my exams! yes it does work with my use stock music player! without any lags as mentioned above! it happens with Spotify,Saavan and Gaana too

 

There's no issue with Google music at-all

 

Thanks Sagar

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