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Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 822
Message 11 of 21

Re: Moto X4 notification- USB supplying power to attached device

Hello uppalprateek123 and Avi13,

 

Are you using the original charger that came in the box with the phone? How are you charging the phone? Is it directly plugged into a wall outlet or through a USB connected to a computer of laptop? Please using a different charger and let me know if the message will still show up.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

 

 

uppalprateek123
Paper Tape
Posts: 3
Registered: ‎05-05-2016
Location: IN
Views: 802
Message 12 of 21

Re: Moto X4 notification- USB supplying power to attached device

Hi Team,

Kindly find my below points:

1. I am using an original Motorola charger with original cable.
2. I could see the same issue when I have tried with another Type c cable and Charger (Fast Charging).
3. The issue is not coming when I am charging the device using the same cable through a laptop.
4. I have used the same cable and charger(Motorola) to charge another device and it works absolutely fine.
From the above observations, I could say that the issue comes when charging is done with a fast charger.

ubaldofelix
Paper Tape
Posts: 1
Registered: ‎01-26-2015
Location: MX
Views: 786
Message 13 of 21

Re: Moto X4 notification- USB supplying power to attached device

Can confirm same issue, only using original cable and charger

Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 753
Message 14 of 21

Re: Moto X4 notification- USB supplying power to attached device

Hi guys. The last step is to do a factory data reset, without automatic restore. Kindly backup all your data and perform factory data reset. I would also advise you to remove your Google account from the phone before proceeding with it. The steps are here: https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/123481/p/30,6720,10317

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

vishalkhachi
Paper Tape
Posts: 1
Registered: ‎08-12-2018
Location: IN
Views: 620
Message 15 of 21

Re: Moto X4 notification- USB supplying power to attached device

Every time and some time it show slow charging on lock screen 

Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 604
Message 16 of 21

Re: Moto X4 notification- USB supplying power to attached device


@vishalkhachi wrote:

Every time and some time it show slow charging on lock screen 


Have you tried the recommended steps on this thread?

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

Sir_Sayan1
What's DOS?
Posts: 1
Registered: ‎10-03-2018
Location: IN
Views: 433
Message 17 of 21

Re: Moto X4 notification- USB supplying power to attached device

I have followed all the steps.. 

And also done the reset factory... 

But the problem is still continuing...

 

 

Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 391
Message 18 of 21

Re: Moto X4 notification- USB supplying power to attached device


@Sir_Sayan1 wrote:

I have followed all the steps.. 

And also done the reset factory... 

But the problem is still continuing...

 

 


If you already did a factory data reset and tested the phone BEFORE installing or restoring ANY apps, and the problem persists, then service/repair is next step.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

HarshSinhmar
What's DOS?
Posts: 1
Registered: ‎11-24-2018
Location: IN
Views: 242
Message 19 of 21

Re: Charging issues

Same issue happened with my x4 from last 3 days, charges sometimes, otherwise doesn't detects the charger.

Motomaster
What's DOS?
Posts: 1
Registered: ‎01-02-2019
Location: SK
Views: 126
Message 20 of 21

Re: Moto X4 notification- USB supplying power to attached device

Hello guys try clean charging port,i cleaned it with alcohol and cotton stick and it works

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