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5 Posts

01-16-2018

United States of America

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  • Message 21 of 29

Re: Moto X4 rear camera lens

2018-01-23, 18:14 PM

I am blessed my camera still works perfectly. I bought case $7 off Amazon. Another $7 got armor film for screen.

 

Might order film that covers rear camera lens sold in China now. Just to help mine from crack further and make it more water resistant again.

 

 

I love the look of design but it really does stick glass lens out like a hood ornament. Glass bumpers never caught on.

 

The $7 clear case in Amazon fixes the problem in design flaw. Phone should ship with it.

 

I love IBM so I'm giving my feedback.

 

I am happy with phone except when I dropped it. Fuzz happens.

 

 

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3949 Posts

12-01-2016

Philippines

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  • Message 22 of 29

Re: Moto X4 rear camera glass

2018-01-24, 18:28 PM

wrote:

hello 

i mistakenly dropped my moto x4 and the glass over the camera has broke

will i get it replaced 

its under warranty

please revert ASAP


Sorry to know what happened. Just a heads up physical damage is not covered under warranty. If  you have questions, please visit the nearest repair center.Here's the link.

 

Regards,
Daisy
Moto Support

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42 Posts

11-24-2017

United Arab Emirates

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  • Message 23 of 29

Re: Rear lens glass cover smashed while being in an empty jacket pocket

2018-01-28, 4:52 AM
When you are considering your device with premium look please consider premium material.. I have used Galaxy S7 edge, Note7 and S8 with glass material on back side of the device and except tiny scratches there is nothing more...Now i am holding moto X4 and afraid to use it because already having two cracks on back side even I don't know where it came from..
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4 Posts

01-12-2018

Poland

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  • Message 24 of 29

Re: Moto X4 rear camera glass

2018-01-28, 11:49 AM

Oh yes physical demage - is clear.

It doesnt change the fact that this part is to thin and to fregile. 
If it is not a bad design by mistake, so it is bad design on purpose to get another $200 from each customer, probably multiple times during the lifetime of the phone.

This is a big joke.

See here for my case https://forums.lenovo.com/t5/Moto-X4/Rear-lens-glass-cover-smashed-while-being-in-an-empty-jacket/td-p/3939647

The ignorant support told me, that I can send it to repair. And that they have no other reports on a case like this.
Now I see I am not the only one.
I asked them to sell me the cheap 1$ a fraction of a millimeter thin glass cover to glue it myself, they said NO.
I did not even ask for the price but seeing $200.
I have only some specific sentence in mind which I am not allowed to post here. I bet you all know what I mean. 

And surely I will not be begging any more - This is  not the way one should deal with such embarrasing design flaws!
This is not the way one threats customers, who beleve in your products even if you are far from beeing a market leader - I hope you will not get there - ever.

Looking at motorola you see what happens, when solid western tech gets to china!
Cheap material, overpriced and ignorant!

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4 Posts

01-12-2018

Poland

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  • Message 25 of 29

Re: Rear lens glass cover smashed while being in an empty jacket pocket

2018-01-28, 12:00 PM

I like to see, that I am not alone with this design flaw.

See also here https://forums.lenovo.com/t5/Moto-X4/Moto-X4-rear-camera-lens/m-p/3950201#M1681
Unfortunatelly the support is ignroant about this and refuses to do a repair on guarantee because of mechanical demage - they show no sign of feeling reponsible for this.
I suggested to them to sell me the $1 spare part to glue it myself.
They apperantly prefer to charge you $200 for repair - well this is not very smart.

X4 is for sure my last experience with motorolla after having 2 of them already in the past.
Good luck to you motorola - hope you dissapear soon enough, because you do not deserve anybody to pay you premium for your products any more.
I will do everything I can to help you with that. I hope the other people feeling scamed by this glass cover issue will follow my course of action.

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20 Posts

10-30-2017

United States of America

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  • Message 26 of 29

Re: Moto X4 rear camera glass

2018-01-28, 14:23 PM

This is why I'm done buying Motorola phones. I bought a Pixel (that has double the memory) and sold the X4. 

$200 to fix a design flaw....BS

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5 Posts

01-16-2018

United States of America

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  • Message 27 of 29

Re: Moto X4 rear camera lens

2018-02-08, 20:13 PM
YES! A real solution.
I just found and ordered this on eBay.

Order total

Subtotal $8.54
Shipping Free

https://www.ebay.com/itm/173128387453
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5 Posts

01-16-2018

United States of America

5 Signins

43 Page Views

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  • Location: United States of America
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  • Message 28 of 29

Re: Moto X4 rear camera lens

2018-02-21, 23:34 PM

Ok I got this in the mail yesterday, it took a while since it came from CHINA. But I have great news, I got the kit, it comes with a adhesive film that is sticky on two sides, it was very easy to dig out the old glass and film using the supplied tqeezers. I placed the new film carefully, then pulled the top adhesive cover and placed the glass on top. After holding for a minute I was able to polish it up and it looks exactly like new. I am very happy with this fix. I also appreciated the dry and wet wipe for cleaning. I did not use the other two tools.

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7 Posts

03-19-2018

China

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  • Message 29 of 29

Re: Moto X4 rear camera glass

2018-03-19, 8:55 AM

$200 is too much...  How could they??? I could get a new phone with that price!

I would rather change it myself, get a new lens and tools. 

 

Just $1.99 and all problem solved:

 

https://www.witrigs.com/oem-camera-glass-lens-for-motorola-moto-x4-super-black  

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