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rich60
Paper Tape
Posts: 7
Registered: ‎06-05-2019
Location: GB
Views: 565
Message 1 of 14

Moto X4 still on Oreo 8.0 and October 2018 security patch.

Any idea why I am still stuck on 8.0 and Oct 18 when Pie was supposed to start roling out over six months ago?Come on Moto.XT1900-7 reteu.OPWS27 2.5

Senior MotoAgent
Senior MotoAgent
Posts: 6,832
Registered: ‎03-05-2018
Location: US
Views: 542
Message 2 of 14

Re: Moto X4 still on Oreo 8.0 and October 2018 security patch.

Hi rich60,

 

Thanks for posting. I'll check what build you're supposed to be on, can you please update your profile with the current phone, carrier, and serial number? See here for the instruction. 

 

Best regards,
Rich
Motorola-Lenovo Support



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Michael_Clift
Fanfold Paper
Posts: 15
Registered: ‎11-11-2014
Location: GB
Views: 508
Message 3 of 14

Re: Moto X4 still on Oreo 8.0 and October 2018 security patch.

Apart from being a XT1900-5 everything else about my phone is the same spec/channels etc. I raised this here a month or so ago and was told phone was on roght channel. Nothing has changed.

 

Almost seems the UK has been fogotten.

rich60
Paper Tape
Posts: 7
Registered: ‎06-05-2019
Location: GB
Views: 502
Message 4 of 14

Re: Moto X4 still on Oreo 8.0 and October 2018 security patch.

Not just the UK if my limited research is correct. Several other EU countries seem to have had patchy updates to Pie. Maybe the android 9 update breaks something and Motolenovo have decided that a fix is not worth the costs involved. The X4 was withdrawn from sale in most regions and seems to be repositioned as a cheaper G7 plus substitute in the USA.

Perhaps Agent_Rich will be able to comment when he gets back to me?

Senior MotoAgent
Senior MotoAgent
Posts: 6,832
Registered: ‎03-05-2018
Location: US
Views: 459
Message 5 of 14

Re: Moto X4 still on Oreo 8.0 and October 2018 security patch.

Hi rich60,

 

Thanks for updating your profile. Can you please confirm what's your carrier?

 

Best regards,
Rich
Motorola-Lenovo Support



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

rich60
Paper Tape
Posts: 7
Registered: ‎06-05-2019
Location: GB
Views: 440
Message 6 of 14

Re: Moto X4 still on Oreo 8.0 and October 2018 security patch.

Hi Agent_Rich

It's an unlocked phone being operated on the UK carrier Plusnet. They use the EE network.

 

Regards.

Senior MotoAgent
Senior MotoAgent
Posts: 6,832
Registered: ‎03-05-2018
Location: US
Views: 402
Message 7 of 14

Re: Moto X4 still on Oreo 8.0 and October 2018 security patch.

Hi Michael_Cliftrich60,

 

Please join our MFN for the software test opportunity. Check out this link for more information and for the instruction. Let me know if you have a question. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Michael_Clift
Fanfold Paper
Posts: 15
Registered: ‎11-11-2014
Location: GB
Views: 388
Message 8 of 14

Re: Moto X4 still on Oreo 8.0 and October 2018 security patch.

The option to join MFN is not presentd when following the instructions given.

 

Still no phone update since October 2018 security patch. It's clear a lot of people in the UK have been updated so dissapointing not seeing it on my phone.

rich60
Paper Tape
Posts: 7
Registered: ‎06-05-2019
Location: GB
Views: 382
Message 9 of 14

Re: Moto X4 still on Oreo 8.0 and October 2018 security patch.

Plus one to Michael Clift's comments. 

All very disappointing ☹️

txsting
What's DOS?
Posts: 1
Registered: ‎06-17-2019
Location: US
Views: 334
Message 10 of 14

Re: Moto X4 still on Oreo 8.0 and October 2018 security patch.

You should feel lucky.  The X4 is super slow and buggy after the updates.  I only wish we were still on 8.0.

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