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leifkenn
Paper Tape
Posts: 3
Registered: ‎01-14-2019
Location: US
Views: 182
Message 1 of 5

Moto X4 will not power on

 

Hello,

I have a 6 Month old Mototx4 that was working fine a day ago and overnight it has stopped working.

I have plugged in with the orginal charger and cable for over and hour and nothing.

I have done the volume down and power button press for over 2 minutes and nothing.

I have tried most everything the site with no luck.

 

Senior MotoAgent
Senior MotoAgent
Posts: 1,030
Registered: ‎10-08-2015
Location: IN
Views: 146
Message 2 of 5

Re: Moto X4 will not power on


@leifkenn wrote:

 

Hello,

I have a 6 Month old Mototx4 that was working fine a day ago and overnight it has stopped working.

I have plugged in with the orginal charger and cable for over and hour and nothing.

I have done the volume down and power button press for over 2 minutes and nothing.

I have tried most everything the site with no luck.

 


Hi leifkenn,

 

Welcome to Forums,

 

Sorry for the inconvenience caused. We request you to let us know, what does happen when you press Volume down and Power button together? are you able to see anything on screen? if so, please check this link to perform the External hard reset of the device.

 

Else, our best advice for this situation is that you submit your device for review and repair at one of our Service Centers so that repair engineer could examine your device and provide a proper resolution.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

leifkenn
Paper Tape
Posts: 3
Registered: ‎01-14-2019
Location: US
Views: 137
Message 3 of 5

Re: Moto X4 will not power on

I get no response at all when pressing the buttons.

 

ALEX316
What's DOS?
Posts: 1
Registered: ‎01-15-2019
Location: CN
Views: 113
Message 4 of 5

Re: Moto X4 will not power on

same story from my phone, what happened?
leifkenn
Paper Tape
Posts: 3
Registered: ‎01-14-2019
Location: US
Views: 100
Message 5 of 5

Re: Moto X4 will not power on

I got my phone back working by following this thread.

https://forum.xda-developers.com/moto-x4/help/moto-x4-hard-brick-t3777529

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