cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Moto Sr Moderator
Moto Sr Moderator
Posts: 12,467
Registered: ‎02-02-2016
Location: US
Views: 2,352
Message 11 of 35

Re: Moto x4 battery refuses to accept charge

Rolling back to a previous version of the operating system is not possible and is probably the easiest way to turn your phone into a brick.  

 

Have you tried any troubleshooting steps?  If so, what have you done?

 

It is unlikely that anything in the upgrade caused the problem.  If any universal software had such a bug, everyone would have the same problem.

starsy
Paper Tape
Posts: 3
Registered: ‎02-10-2019
Location: US
Views: 2,333
Message 12 of 35

Re: Moto x4 battery refuses to accept charge

This same issue is happening to me. I am just a bit frustrated with all of these errors. How does Lenovo, etc... not try to fix such software/hardware errors on their phones that is affecting MANY people. 

 

Seriously. I need to use my phone and not having a phone and not having it turn on is really inconvenient to doing basic tasks. 

 

Can anyone give me any tips? My phone won't turn on. Won't charge. Nothing is helping it. I tried to do the power reset of holding power button for 20s, I tried the other way by holding volume down and power button for 2 minutes. Nothing is working and I need my phone by tomorrow in order to navigate in my car. 

 

 

Ami30
Paper Tape
Posts: 1
Registered: ‎02-16-2018
Location: IN
Views: 2,302
Message 13 of 35

Re: Moto x4 battery refuses to accept charge

Hi guys,

 

I am also experiencing same problem. My moto X4 is showing plugged but not charging right now. I tried all the steps mentioned please guide me further.

 

 

LPittenger
Paper Tape
Posts: 5
Registered: ‎02-20-2019
Location: US
Views: 2,242
Message 14 of 35

Re: Moto x4 battery refuses to accept charge

Add me to the ever-growing list of people this has happened to.

It only started after I updated the software.

My phone's stuck on 8%, shows "charging", yet the battery is not drawing/recharging any power.

I've tried all the steps:
* check cable and outlet
* different cables
* powering from computer USB as well as wall socket
* 30-sec-vol-down-plus-2-min-hold-power for the complete reboot.

I'd say, given all the reports, that it's pretty obvious at this point that the software update has broken some phones, even if not all of them, and is now preventing many batteries from charging.
dnj73
What's DOS?
Posts: 1
Registered: ‎02-25-2019
Location: KE
Views: 2,190
Message 15 of 35

Re: Moto x4 battery refuses to accept charge

My X4 was working perfectly until I got the Android Pie update. I have so many issues now but the worst is the fact that the phone does not charge higher than 20% and that is when I am lucky most of the time it is stuck in 5-10% I have to keep my phone connected to power which beats the whole point of a mobile phone. Desperately need to roll back.

alex201529
Paper Tape
Posts: 6
Registered: ‎02-27-2019
Location: US
Views: 2,147
Message 16 of 35

Re: Moto x4 battery refuses to accept charge

I have a similiar issue. I updated my phoe and while on a app it froze. When I tried to reset it(had to do it manually by holding the powere button) it will no longer turn on. It will nw not show anything on the screen. When iI plug it into the comp it shows though.Tried everything incluiding:

Hold power and volume down/up for 2+ minutes

Hold power for 2+ minutes

tested the charger with anther device

tried to use a blank flash

 

NOTHING IS WORKING! This has to be a bug because I see it mentioned a lot of other places

nickstomp
What's DOS?
Posts: 2
Registered: ‎03-01-2019
Location: IE
Views: 2,116
Message 17 of 35

Re: Moto x4 battery refuses to accept charge

Same issue here

 

I sent the phone in repair and they replaced the phone and sent me back a new x4 with the same android 9!!!!

 

so after one day the phone died again and now I hve to send it back again!!!

 

It is for sure an issue with the update

 

**bleep** Lenovo

nickstomp
What's DOS?
Posts: 2
Registered: ‎03-01-2019
Location: IE
Views: 2,111
Message 18 of 35

Re: Moto x4 battery refuses to accept charge

Please don't mark this as solved!!!!

 

this is a serious issue!!!

 

 

agc2756
What's DOS?
Posts: 1
Registered: ‎03-05-2019
Location: US
Views: 2,037
Message 19 of 35

Re: Moto x4 battery refuses to accept charge

After the Android 9 update, I also connected to my computer for data transfer for the 1st time.

   When i charged my phone next  it said USB charging instead of AC. And  it wouldn't charge the phone unless I flipped the USBc around (odd since it shouldnt matter which way its in the phone). And eventually it wouldnt even do that.

  I did the quick restart and it charged just fine, but the next time I went to charge the phone, it went back to the same, had to flip the USBc around. Grrr.

  Glad to know it's not just my phone doing this, and hope theres a perm. fix soon. I havent tried the 120sec restart, will when the phone wont charge at all again. Thank goodness for the long battery life.

starsy
Paper Tape
Posts: 3
Registered: ‎02-10-2019
Location: US
Views: 1,961
Message 20 of 35

Re: Moto x4 battery refuses to accept charge

For anyone who is encountering this problem, please try to buy a new charger cable! That fixed my issue. The cable that I was using to charge was not working. Once I changed cables, it was fixed.  

  
Although, I still do suspect there's a software bug on this phone, in the meantime, I'm just letting it be. 

Top Kudoed Authors