06-15-2019 02:48 AM
I am having the exact same issues. I've been using this phone under a month. It's only run on pie as it updated on startup. I cannot hear my ringtone or my notifications. Not in my bedroom, in total quiet with the phone by my bed. My Moto x pure never had this issue. A fix would be appreciated. If not I'll send it back to Lenovo.
06-18-2019 09:29 AM
Thanks for the bug report. I will forward it to the team.
I appreciate all the troubleshooting steps you've tried doing the factory data reset, etc. For those who have not tried the Moto Help please try testing the volume sound in the Moto Help app > Diagnostic > Hardware Test > Speaker. Let me know the volume of the sound. Thank you.
06-22-2019 08:33 PM
I will add my notice that I have been having volume issues. This seems to be a widespread issue that you seem to be ignoring with the classic reset - restart - we really don't care retoric that will alienate lots of users. P3A here i come.
06-24-2019 01:44 AM - edited 06-24-2019 01:46 AM
@Agent_Rich : Sorry for the delay. I have tested the speakers using the hardware test and it passes. My profile et al too is updated as per your instructions. I have also emailed the BUG REPORT on (his) recommended email address to MotorolaTom on 23-April-2019 since I refrain from using Google Drive for privacy reasons and he permitted me to send the bug report via email. Could you please refer to this bug report sent to MotorolaTom OR do I need to redo the bug reporting bit afresh for you? If I have to send you the bug report again then please let me know your email id either here or via private message. Await reply. Thanks for the support.
06-30-2019 04:59 PM - last edited on 07-30-2019 09:36 AM by Agent_Rich
Facing the same problem since Android pie update.. Tried every procedure mentioned in the forum... Please rectify as soon as possible.
Edited: for privacy -Rich
06-30-2019 09:42 PM
Couldn't agree more... I too am done with Crapola. I loved the X4 so far but having a phone where you lose all calls, messages, alarms, notification is absolutely unacceptable at least as much as Crapola ignoring its customer base. no wonder they've lowered prices which is probably the only reason why some buy their products. I personally came from the experience on an X 1st gen and was rather plased (though became unusable in time due to apps becoming more demanding)... but I still use it as wifi audio player. Loved the X4 battery life and overall experience so far after I got an LGV20 which could not use mint mobile as a carrier and had to find for an alternative. I gave moto a 2nd look but not I am regretting the choice because of how Crapola treats the massive amounts of reports by adding insult to injury when posting over and over again the "factory reset, then install one at the time your apps" as if we are a band of drooling idiots who needs to be told over and over... even after we report "done that, didn't work"... then the additional insult "send it in for service". Yeah, I'll do that when you send me a loaner phone perhaps... but since it's evident it's a software bug NOT A HARDWARE ONE! Why even suggest that?! To do damage control I guess. Truly patethic and beyond disappointing. Sorry Moto... it's you, not us
07-19-2019 09:25 AM - edited 07-19-2019 09:26 AM
I may have found the solution (app) for this low speaker volume issue specifically - Volume Booster GOODEV by GOODEV. I have tried it on a 30% Boost level to preserve the speakers and it works well although, at times, one needs to manually 'on' it. I, however, have noticed it works for YouTube but not for my radio app. So far am happy with this app. Hope its the same for all here Share your experience here.
07-29-2019 07:38 AM
As a last resort, the installation of LineageOS is worth a try. One of my two X4 runs happily with it, and it now even has a notification LED. It's now my daily driver.
That's better than throwing it away.
07-29-2019 09:23 PM
Thank you much appreciated. Just one question though... how woudl you go about restoring the stock motoX4 ROM if not satisfied by LineageOS? I am a bit weary as in the past when flashing another OS onto a device had issues with the carrier coverage. Thanks inadvance