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13 Posts

11-28-2017

United States of America

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No sound from headset jack?

2018-02-13, 14:21 PM

So tried a couple devices (hadset, aux connector) in my headset jack and the sound just continued to play from the handset speaker. Is there a setting or switch somewhere that I need to look at, or is my headset jack already toast on a 2.5 month old phone?

 

Moto X4 purchased in November.... 

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2438 Posts

12-19-2016

Philippines

477 Signins

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Re: No sound from headset jack?

2018-02-13, 14:31 PM

Hi MoHoelX

 

Was the headset properly inserted? Is there a headset icon on your notification bar? Have you checked the port if there might be anything blocking it? 

 

Can you go to Device Help > Fix > Hardware Tests > headset > passed/failed? you may also boot your device into safe mode and let me know how it goes. 

 

Regards,
Ella
Motorola Support

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13 Posts

11-28-2017

United States of America

13 Signins

92 Page Views

  • Posts: 13
  • Registered: ‎11-28-2017
  • Location: United States of America
  • Views: 92
  • Message 3 of 4

Re: No sound from headset jack?

2018-02-13, 21:12 PM

Ok, so thanks for the pointers on Device Help.

 

I would have said nothing was blocking the port, but alas, it seems the case kept the jack from inserting fully.

 

It's a crying shame that the only safe way to use this slippery, fragile phone is in a protective case.... I may get out the exacto knife to make the hole in the TPU cover just a bit larger....

 

It's working....

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42 Posts

11-24-2017

United Arab Emirates

99 Signins

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Re: No sound from headset jack?

2018-02-14, 6:11 AM

Hi Ella

 

Connecting an AV cable will damage headphone jack port?

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