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Giorge
Fanfold Paper
Posts: 13
Registered: ‎09-17-2018
Location: US
Views: 848
Message 11 of 37

Re: No voicemail notification icon in top bar when voicemail is received

It really sucks when you have a phone that is only 6 months old and has turned out to be a pos!
SomeNothingness
Token Ring
Posts: 510
Registered: ‎06-23-2012
Location: US
Views: 841
Message 12 of 37

Re: No voicemail notification icon in top bar when voicemail is received

I see you haven't been in the loop for quite some time because Lenovo owns Motorola they bought it from Google a long time ago.

Senior MotoAgent
Senior MotoAgent
Posts: 6,579
Registered: ‎03-05-2018
Location: US
Views: 806
Message 13 of 37

Re: No voicemail notification icon in top bar when voicemail is received

Hi Everyone, 

 

I'd like to help. Are we all with Verizon carrier? Let me know. Thanks.

 

Best regards,
Rich
Motorola Support

DaveMac3
Paper Tape
Posts: 7
Registered: ‎01-18-2019
Location: US
Views: 801
Message 14 of 37

Re: No voicemail notification icon in top bar when voicemail is received

Yes, currently with Verizon, but previously with AT&T and same issue.

SomeNothingness
Token Ring
Posts: 510
Registered: ‎06-23-2012
Location: US
Views: 793
Message 15 of 37

Re: No voicemail notification icon in top bar when voicemail is received

No I am on TMobile which so far seems to have the fewest amount of issues with this certain device.

Giorge
Fanfold Paper
Posts: 13
Registered: ‎09-17-2018
Location: US
Views: 766
Message 16 of 37

Re: No voicemail notification icon in top bar when voicemail is received

Yes Verizon

 

Senior MotoAgent
Senior MotoAgent
Posts: 6,579
Registered: ‎03-05-2018
Location: US
Views: 748
Message 17 of 37

Re: No voicemail notification icon in top bar when voicemail is received

Hi Everyone, 

 

We have tested with one of our phones using a Verizon SIM card. Please make sure you have your basic voicemail setup. The attached file is the screenshot that the voicemail notification works for us. 

 

Please update your profile with the current phone, carrier and serial number/IMEI -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. 

 

Best regards,
Rich
Motorola Support

DaveMac3
Paper Tape
Posts: 7
Registered: ‎01-18-2019
Location: US
Views: 744
Message 18 of 37

Re: No voicemail notification icon in top bar when voicemail is received

Added IMEI but not sure what to check in settings? Be more specific.
Giorge
Fanfold Paper
Posts: 13
Registered: ‎09-17-2018
Location: US
Views: 734
Message 19 of 37

Re: No voicemail notification icon in top bar when voicemail is received

Go ahead and see if you can figure it out, checked everything, had a new voicemail and still no notification

SomeNothingness
Token Ring
Posts: 510
Registered: ‎06-23-2012
Location: US
Views: 718
Message 20 of 37

Re: No voicemail notification icon in top bar when voicemail is received

Not sure if some of these suggestions have already been made but first off Verizon sometimes does not play well with any feature that is not their own. Secondly make sure all of the permissions for the phone app are enabled as well as all notifications from apps and notifications.

 

For anyone who has not already contacted their carrier and set up voicemail if it is not setup properly with the carrier it will not relay to the phone for the phone to intercept.

 

Also try the carriers visual voicemail or voicemail app and if the problem is replicated within the carrier app then it is a carrier issue and if the carriers app does work then it may be because one of the suggestions above.

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