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OldFart78
Paper Tape
Posts: 6
Registered: ‎09-17-2019
Location: US
Views: 286
Message 1 of 11

Phone files are not seen by my laptop when connected.

When I connect my Moto X4 (Android One OS) to my laptop (Dell/Windows 10), my laptop sees my phone.

However, when I open my phone device on my laptop is says "This folder is empty".

 

What do I have to do to get my laptop to see my phones folders?

Senior MotoAgent
Senior MotoAgent
Posts: 6,628
Registered: ‎03-05-2018
Location: US
Views: 265
Message 2 of 11

Re: Phone files are not seen by my laptop when connected.

Hi,

 

Thanks for the post. This is odd. May I know what type of files, you're looking for? Also, can you share a photo of your computer showing the location folders? 

 

Best regards,
Rich
Motorola-Lenovo Support

Porphyrius
Bit Torrent
Posts: 1,237
Registered: ‎10-16-2018
Location: GB
Views: 233
Message 3 of 11

Re: Phone files are not seen by my laptop when connected.


@OldFart78 wrote:

When I connect my Moto X4 (Android One OS) to my laptop (Dell/Windows 10), my laptop sees my phone.

However, when I open my phone device on my laptop is says "This folder is empty".

 

What do I have to do to get my laptop to see my phones folders?


Make sure you are using a USB data cable as some are,"Charge Only".

 

Install the Motorola USB drivers from here,

 

https://support.motorola.com/us/en/drivers

 

 make sure the screen is unlocked and choose this option from the Notification bar

 

Usbtransfer4.jpg

 

 

 

HTH Smiley Happy

OldFart78
Paper Tape
Posts: 6
Registered: ‎09-17-2019
Location: US
Views: 213
Message 4 of 11

Re: Phone files are not seen by my laptop when connected.

 
OldFart78
Paper Tape
Posts: 6
Registered: ‎09-17-2019
Location: US
Views: 212
Message 5 of 11

Re: Phone files are not seen by my laptop when connected.

My laptop doesn't see any files. When I tap on me phone icon on my laptop, the window opens with the message "folder is empty" .

OldFart78
Paper Tape
Posts: 6
Registered: ‎09-17-2019
Location: US
Views: 211
Message 6 of 11

Re: Phone files are not seen by my laptop when connected.

When I bring up the "Use USB for", it won't let me make any selections. They are all grayed out.

OldFart78
Paper Tape
Posts: 6
Registered: ‎09-17-2019
Location: US
Views: 209
Message 7 of 11

Re: Phone files are not seen by my laptop when connected.

I wanted to transfer pictures.

Porphyrius
Bit Torrent
Posts: 1,237
Registered: ‎10-16-2018
Location: GB
Views: 185
Message 8 of 11

Re: Phone files are not seen by my laptop when connected.


@OldFart78 wrote:

I wanted to transfer pictures.


Can you see the files on the phone?

 

Did you install the USB drivers from the link I posted?

Senior MotoAgent
Senior MotoAgent
Posts: 6,628
Registered: ‎03-05-2018
Location: US
Views: 172
Message 9 of 11

Re: Phone files are not seen by my laptop when connected.

Hi,

 

Make sure all drivers are installed for Windows 10, you can download it from the link provided by @Porphyrius. Also, I would suggest trying a different cable and USB port. And try using a different computer, see if you can duplicate it. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

OldFart78
Paper Tape
Posts: 6
Registered: ‎09-17-2019
Location: US
Views: 165
Message 10 of 11

Re: Phone files are not seen by my laptop when connected.

Yes, Porphyrius, I installed the USB manager and I still got "empty folder". I tried a whole bunch of changes to both

my laptop and my phone with no luck. I figured the problem was with my phone, so I went back into settings and

searched for "USB". I then clicked "Use USB for" again, and to my amazement all of the options were now available

to me, so I selected  "File Transfer". On my laptop the "internal storage" icon appeared in the moto x4 window.

When I click on that, I saw my phones folders. To verify things, I took a picture on my phone, and it showed up on

my laptop. I'm not sure what caused the change, but I thank you and everyone else who responded to 

my issue. Kudos!!!

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