02-19-2019 09:52 AM - last edited on 02-19-2019 12:01 PM by Agent_Rich
Camera portrait mode and cutout mode not working. After choosing these option camera auto shuts.
Provide a solution for it..
Edit title for clarity - Rich
02-19-2019 12:11 PM
Thanks for posting. I'd like to help. Aside from shutting down, are you seeing any error message? I would initially suggest testing your camera in safe mode so we can isolate some of your third-party apps.
To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back in normal mode. Let me know.
02-20-2019 01:18 PM
Thanks for confirming. Possible a hardware failure, try doing the factory data reset without apps/files restore and see if there's an improvement, otherwise, I recommend sending the phone to the service center for repair. Backup your files before doing the reset so you won't lose any important files/apps.