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Satyendra67
Paper Tape
Posts: 2
Registered: ‎02-19-2019
Location: IN
Views: 385
Message 1 of 4

Portrait Mode and Cutout Mode not working

Camera portrait mode and cutout mode not working. After choosing these option camera auto shuts.

Provide a solution for it..

 

Edit title for clarity - Rich

Senior MotoAgent
Senior MotoAgent
Posts: 6,602
Registered: ‎03-05-2018
Location: US
Views: 372
Message 2 of 4

Re: Portrait Mode and Cutout Mode not working

Hi Satyendra67,

 

Thanks for posting. I'd like to help. Aside from shutting down, are you seeing any error message? I would initially suggest testing your camera in safe mode so we can isolate some of your third-party apps.

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

 

Just turn off and on the phone to boot back in normal mode. Let me know. 

 

Best regards,
Rich
Motorola Support

Satyendra67
Paper Tape
Posts: 2
Registered: ‎02-19-2019
Location: IN
Views: 353
Message 3 of 4

Re: Portrait Mode and Cutout Mode not working

No error massage during that. Only after some lag and hang it shuts.

 

In safe mode problem is still their.

 

Senior MotoAgent
Senior MotoAgent
Posts: 6,602
Registered: ‎03-05-2018
Location: US
Views: 333
Message 4 of 4

Re: Portrait Mode and Cutout Mode not working

Hi Satyendra67,

 

Thanks for confirming. Possible a hardware failure, try doing the factory data reset without apps/files restore and see if there's an improvement, otherwise, I recommend sending the phone to the service center for repair. Backup your files before doing the reset so you won't lose any important files/apps. 

 

Best regards,
Rich
Motorola Support

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