02-06-2019 07:13 AM
Solved! Go to Solution.
02-06-2019 10:14 AM
Thanks for posting. I'd like to confirm, does the screen goes black after you answer the call or it goes black before you answer the call? Does it happen with all of your contacts? Also, can you please elaborate what phone settings you noticed that has changed?
First, let's make sure that you're not using a phone case and screen protector. I would also recommend testing the proximity sensor on the Moto Help app > Hardware Test > Proximity Sensor. Let me know how it goes.
02-06-2019 10:40 PM
02-07-2019 01:13 PM
Unfortunately, the answer icon has disappeared and if I receive a phone call with the phone on standby, the icon is not activated and the screen remains black. When I receive the call with the active screen, I can not see the icon and I can not activate the conversation ....
If there's no screen overlay whenever you receive a call how would you know that someone is calling or how would you know if someone called? If possible can you send us a screenshot when you receive a call with an active screen? Thanks.
02-08-2019 10:00 AM
Thanks. Please make sure that the pop on screen is enabled in the Settings > Apps > Phone > App Notification > Enable Incoming Calls Make sound and pop on screen. Let me know if that helps thanks.
02-13-2019 10:02 AM
I'm glad to know about that. Let me know if you need further help. I'll mark this solved to make it easier for other users to see this. Thanks.