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2 Posts

03-06-2018

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Problems with microphone

2018-03-06, 22:57 PM

Im having problems with the microphone on normal calls. Calls over Whatsapp work fine. Also recording my voice using other apps. However, when I receive a normal call my voice does not sound clear on the other end.

 

Ive had this problem since the begining, so please do not suggest factory reset.

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9301 Posts

03-05-2018

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Re: Problems with microphone

2018-03-08, 19:59 PM

Hi notarymarce,

 

I'm sorry to know about this issue, I will assist you on this. First, we can try to test the phone in safe mode.

 

To Enable Safe Mode:

1. Press and hold the Power button until Power off comes up on the screen.

2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

3. Touch OK when Reboot to safe mode appears

4. Phone will reboot and Safe Mode will appear in bottom left corner

5. If the issue does not remain in safe mode, this indicates a third party application installed from the Play Store is causing the problem.

6. Restart the device to get out of safe mode and uninstall any recently installed applications.

*** Begin by looking for specific application types such as launchers, task killers or anti-virus apps.

 

Once the device is in safe mode, kindly try to make a phone call. Let me know how it goes. Goodluck!

 

Best regards,
Rich
Motorola Support



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32 Posts

04-24-2018

US

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Re: Problems with microphone

2018-05-17, 6:07 AM

You could follow below steps:

    1. Check if there is any obstruction in your phone's mouthpiece, such as whether it is covered with a protective cover or a film. Take down and test.
    2. Restart the switch
    3. Dial a different contact, test whether it is so
    4. Settings - Connections - Mobile Network - Network Mode SIM1/SIM2-4G/3G/2G (Automatic Connection) or 3G/2G (Automatic Connection).
    5. Back up mobile data (phone book, text message, multimedia, etc.) and try to reset the phone to factory settings
    If the problem persists, it is recommended to send the mobile phone to the nearest service center for testing.

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11 Posts

05-19-2018

IN

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Re: Problems with microphone

2018-05-19, 10:25 AM
Have you found a solution to the mic problem in X4. I have been struggling with this since my purchase. Have tried all troubleshooting options as well as visited the service centre multiple times. Nothing has helped! I am stuck in this vicious circle of asking Moto for help and they directing to the service centre and the service centre checking and handing over back the phone saying it is fine and facing the trouble again.

They are not even ready to replace my device and i am now finally planning to sue the company. Looking for urgent advice or help if anyone has been able to find a solution to this or come and join me as I take legal action against the company.
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9301 Posts

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Re: Problems with microphone

2018-05-24, 16:09 PM

Hi Dan2412,

 

Sorry to know about that. I understand that we'd like to get this resolved, thanks for reporting this to us. Could you please elaborate your issue with the microphone? Thanks.

 

Best regards,
Rich
Motorola Support



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11 Posts

05-19-2018

IN

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Re: Problems with microphone

2018-06-13, 6:12 AM

Hi Rich,

 

Other people are not able to hear me well over the phone. I believe this should not need more elaboration. Also the Moto team in India has all my details and service records but still unable to acknowledge and resolve my issue.

 

Thanks!

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1 Posts

07-27-2018

US

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  • Message 7 of 25

Re: Problems with microphone

2018-07-27, 4:07 AM

I too have the same problem. Phone is only 5 months old and this issue began about a month ago and getting worse.

On normal talk noone can hear me. On speaker phone I can be heard if I speak loudly and can be heard very softly.

I contacted everyone but noone has helped. I did restart in safe mode and same issue occurs.

Solutions???

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11 Posts

05-19-2018

IN

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Re: Problems with microphone

2018-07-27, 17:15 PM

Do not waste time. No use getting repaired. The service centres further spoil the phone opening and closing it. Ask company for a refund. Looks like this model is a defective one.

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16 Posts

05-06-2018

IN

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  • Message 9 of 25

Re: Problems with microphone

2018-09-08, 11:09 AM

Go to safe mode and check bro if microphone works fine in safe mode then some third party apps would be a reasirfor Ur problem

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11 Posts

05-19-2018

IN

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  • Message 10 of 25

Re: Problems with microphone

2018-09-08, 11:51 AM

Thanks.. But have already tried that!

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