cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Hadassah87
What's DOS?
Posts: 1
Registered: ‎05-24-2019
Location: US
Views: 187
Message 21 of 24

Moto x4 microphone stopped working after freezing

Hey so my Moto x4 froze yesterday and after having to hold down the power button and volume down button to reboot it, my microphone now no longer works. I can do voice searches in Google and Google OK hears me. But none of my phone calls can hear me. Please help 😩

Senior MotoAgent
Senior MotoAgent
Posts: 6,309
Registered: ‎03-05-2018
Location: US
Views: 179
Message 22 of 24

Re: Moto x4 microphone stopped working after freezing

Hi Hadassah87,

 

Thanks for posting. I just merged your post here on this thread, so we won't clutter on the site. I'd like to confirm is it only not working during phone calls? Were these regular phone calls or LTE calls? Is it only limited to a certain contact? How about calls from third-party apps such as Messenger, Skype, etc? Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

Tom1989
What's DOS?
Posts: 1
Registered: ‎06-13-2019
Location: DE
Views: 131
Message 23 of 24

Re: Problems with microphone

I have the same problem.

 

Google Voice (Google OK) and Video Voice work.

Voice on a phone call (3G, VOIP over LTE) or Moto Voice does not work.

As soon as you tap on the audio jack, you can hear that sound.

 

Making a call using a headset or handsfree works.

The help app says ... everything is fine.

 

Unfortunately, it does not work after resetting to factory settings.

I tried all other FAQ entries.

Senior MotoAgent
Senior MotoAgent
Posts: 6,309
Registered: ‎03-05-2018
Location: US
Views: 118
Message 24 of 24

Re: Problems with microphone

Hi Tom1989,

 

Thanks for posting here. I appreciate all the steps you've tried. I'd like to confirm, did you restore your apps after reset? Also, please observe and test all these while the phone is in safe mode.

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

Let me know. 

 

Best regards,
Rich
Motorola-Lenovo Support

Top Kudoed Authors