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2 Posts

09-26-2019

IN

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  • Registered: ‎09-26-2019
  • Location: IN
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Regarding speaker

2019-09-26, 14:10 PM

I'm facing an issue with speaker phone....I'm getting very less voice/ sound with calls and playing audios

 

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119 Posts

09-11-2019

US

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  • Posts: 119
  • Registered: ‎09-11-2019
  • Location: US
  • Views: 2300
  • Message 2 of 2

Re: Regarding speaker

2019-09-27, 14:10 PM

Hi 2208

 

Thanks for posting. Regarding voice calls, Is this only happening when you enable speakerphone while on a call? How about using the earpiece? Also, what application are you using when you play audio? For now, we can use the Moto Help Application to diagnose this behavior. Run a diagnostic first on Moto Help App > Device Diagnosis > Hardware Test. 

 

To get the most accurate result, we recommend running diagnose tests in Safe Mode.  Safe mode starts the device without any third-party apps running. While in Safe mode, please check and observe if the same issue persists.

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Best regards,
Mike
Motorola Support

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