cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Sobhdam
Paper Tape
Posts: 3
Registered: ‎03-08-2019
Location: IR
Views: 218
Message 1 of 4

Restart problem on x4

Hello

I have Moto x4. After updating my phone to 9 the issue beginnin. It happen in every program like Instagram or telegram or etc.

After hanging for 2_ 9 sec it restart. 

Please help me with this 😭 

 

I did factory reset on my phone. But the issue is not end up.

Thank for helping me

Senior MotoAgent
Senior MotoAgent
Posts: 5,985
Registered: ‎03-05-2018
Location: US
Views: 185
Message 2 of 4

Re: Restart problem on x4

Hi Sobhdam,

 

Thanks for posting. I'd like to confirm, did you restore your apps after doing the reset? 

 

Best regards,
Rich
Motorola-Lenovo Support

Sobhdam
Paper Tape
Posts: 3
Registered: ‎03-08-2019
Location: IR
Views: 109
Message 3 of 4

Re: Restart problem on x4

Hey
Thanks for your time
Yes download them again from Google play
Senior MotoAgent
Senior MotoAgent
Posts: 5,985
Registered: ‎03-05-2018
Location: US
Views: 79
Message 4 of 4

Re: Restart problem on x4

Hi Sobhdam,

 

Thanks for replying back. Are you experiencing this with default apps like Messages? Try booting the phone in safe mode and observe if it will happen there. 

 

To Enable Safe Mode

1. Press and hold the Power button until Power off comes up on the screen.

2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

Best regards,
Rich
Motorola-Lenovo Support.

Top Kudoed Authors