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3 Posts

03-08-2019

IR

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Restart problem on x4

2019-06-06, 17:52 PM

Hello

I have Moto x4. After updating my phone to 9 the issue beginnin. It happen in every program like Instagram or telegram or etc.

After hanging for 2_ 9 sec it restart. 

Please help me with this ? 

 

I did factory reset on my phone. But the issue is not end up.

Thank for helping me

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9135 Posts

03-05-2018

US

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Re: Restart problem on x4

2019-06-07, 21:45 PM

Hi Sobhdam,

 

Thanks for posting. I'd like to confirm, did you restore your apps after doing the reset? 

 

Best regards,
Rich
Motorola-Lenovo Support



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3 Posts

03-08-2019

IR

7 Signins

59 Page Views

  • Posts: 3
  • Registered: ‎03-08-2019
  • Location: IR
  • Views: 59
  • Message 3 of 4

Re: Restart problem on x4

2019-06-25, 19:43 PM
Hey
Thanks for your time
Yes download them again from Google play
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9135 Posts

03-05-2018

US

1044 Signins

139782 Page Views

  • Posts: 9135
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 139782
  • Message 4 of 4

Re: Restart problem on x4

2019-06-28, 15:15 PM

Hi Sobhdam,

 

Thanks for replying back. Are you experiencing this with default apps like Messages? Try booting the phone in safe mode and observe if it will happen there. 

 

To Enable Safe Mode

1. Press and hold the Power button until Power off comes up on the screen.

2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

Best regards,
Rich
Motorola-Lenovo Support.



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