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10-22-2019

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Screen Issue

2019-10-22, 6:55 AM

In my moto x4 there's a line at the bottom of the screen,any one having the same problem,or any one knows the solution for this.

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2962 Posts

04-04-2018

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Re: Screen Issue

2019-10-22, 10:43 AM

 wrote:

In my moto x4 there's a line at the bottom of the screen,any one having the same problem,or any one knows the solution for this.


Hi KanhaKishore,

 

Thanks for posting! Have you dropped your device before or does it only show for any particular app? You can check your device in Safe Mode, however, if it's the same, a repair would be the next option.

 

Regards,

Suman 



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4 Posts

10-22-2019

India

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  • Posts: 4
  • Registered: ‎10-22-2019
  • Location: India
  • Views: 42
  • Message 3 of 6

Re: Screen Issue

2019-10-22, 11:08 AM

Not in particular apps,the line appears for some times in all the application,then automatically screen goes back to normal

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2962 Posts

04-04-2018

India

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Re: Screen Issue

2019-10-22, 13:38 PM

 wrote:

Not in particular apps,the line appears for some times in all the application,then automatically screen goes back to normal


Hi KanhaKishore,

 

Thanks for confirming! Did you check in Safe Mode?

 

Regards,

Suman



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4 Posts

10-22-2019

India

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  • Posts: 4
  • Registered: ‎10-22-2019
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  • Message 5 of 6

Re: Screen Issue

2019-10-22, 13:59 PM

Yes, after you said I tried the safe mode,but still the line is there.

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2962 Posts

04-04-2018

India

395 Signins

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  • Posts: 2962
  • Registered: ‎04-04-2018
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  • Message 6 of 6

Re: Screen Issue

2019-10-22, 14:49 PM

 wrote:

Yes, after you said I tried the safe mode,but still the line is there.


Hi KanhaKishore,

 

Sorry about this but looks like there might be an issue with the hardware. Our best advice for this situation is that you submit your device for review at one of our Service Centers. Our engineers will examine and assist you further. You can check for the nearest center here: http://bit.ly/updated_MASC

 

Regards,

Suman



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