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KanhaKishore
Paper Tape
Posts: 3
Registered: ‎10-21-2019
Location: IN
Views: 166
Message 1 of 6

Screen Issue

In my moto x4 there's a line at the bottom of the screen,any one having the same problem,or any one knows the solution for this.

Senior MotoAgent
Senior MotoAgent
Posts: 577
Registered: ‎04-04-2018
Location: IN
Views: 149
Message 2 of 6

Re: Screen Issue


@KanhaKishore wrote:

In my moto x4 there's a line at the bottom of the screen,any one having the same problem,or any one knows the solution for this.


Hi KanhaKishore,

 

Thanks for posting! Have you dropped your device before or does it only show for any particular app? You can check your device in Safe Mode, however, if it's the same, a repair would be the next option.

 

Regards,

Suman 



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KanhaKishore
Paper Tape
Posts: 3
Registered: ‎10-21-2019
Location: IN
Views: 143
Message 3 of 6

Re: Screen Issue

Not in particular apps,the line appears for some times in all the application,then automatically screen goes back to normal

Senior MotoAgent
Senior MotoAgent
Posts: 577
Registered: ‎04-04-2018
Location: IN
Views: 129
Message 4 of 6

Re: Screen Issue


@KanhaKishore wrote:

Not in particular apps,the line appears for some times in all the application,then automatically screen goes back to normal


Hi KanhaKishore,

 

Thanks for confirming! Did you check in Safe Mode?

 

Regards,

Suman



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KanhaKishore
Paper Tape
Posts: 3
Registered: ‎10-21-2019
Location: IN
Views: 126
Message 5 of 6

Re: Screen Issue

Yes, after you said I tried the safe mode,but still the line is there.

Senior MotoAgent
Senior MotoAgent
Posts: 577
Registered: ‎04-04-2018
Location: IN
Views: 114
Message 6 of 6

Re: Screen Issue


@KanhaKishore wrote:

Yes, after you said I tried the safe mode,but still the line is there.


Hi KanhaKishore,

 

Sorry about this but looks like there might be an issue with the hardware. Our best advice for this situation is that you submit your device for review at one of our Service Centers. Our engineers will examine and assist you further. You can check for the nearest center here: http://bit.ly/updated_MASC

 

Regards,

Suman



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