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9 Posts

12-13-2017

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  • Message 1 of 17

Screen won't turn on during phone call

2018-07-30, 20:37 PM

I know that display turns off during phone call which is a good thing, but I use the phone usually with loudspeaker and still it gets turned off and I dont really know how to turn it back ON...? Possible way would be Power button but it would end the call... However I would like to turn On display while on phone call to use the Dialler.. How do you do it??..(PS: its on loud speaker so it already far away from ear so proximity sensor doesnt help!!!)

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07-12-2014

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  • Message 2 of 17

Re: Screen won't turn on during phone call

2018-07-31, 17:03 PM

Hi Anto23,

 

This is odd. Let me know if the issue will persist even while the phone is in safe mode. To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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6 Posts

08-29-2018

AT

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  • Message 3 of 17

Screen Black / won't wakeup after/during (mostly longer) calls

2018-08-29, 11:39 AM

Hi, 

on my new Moto X4 the screen stays black mostly after a longer/ sometimes during a call (when I'm out of proximity sensor reach) .. 

Really annoying..

How can I fix this?

 

Thank you!

 

Stefan


Safe Mode tested - no change

Proximity Sensor tested - works

Android 8.0.0 - Safty patch June, 2018

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13 Posts

11-28-2017

US

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  • Message 4 of 17

Re: Screen won't turn on during phone call

2018-08-31, 20:36 PM

+1 for me... was just on a call with a financial institution who sent me a text with a verification code, and was unable to view the text because the screen would not wake up! 

 

Frustrating to say the least....

 

Any solution?



 

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1 Posts

09-02-2018

US

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  • Message 5 of 17

Re: Screen won't turn on during phone call

2018-09-02, 21:53 PM

I am having this same issue. It does the same thing in Safe mode as well.

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2 Posts

09-03-2018

US

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  • Message 6 of 17

Re: Screen won't turn on during phone call

2018-09-03, 20:53 PM

 

Anto23

Since Moto's latest update, I have encountered this same problem with my screen not staying on during my phone calls. For my Motor x4, I had to removed my protective phone case that was purchased on Amazon six months ago. Seems to be working. Cheers 

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6 Posts

08-29-2018

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  • Message 7 of 17

Re: Screen won't turn on during phone call

2018-09-04, 10:14 AM

Hmm, unfortunately I have no kind of screenprotector and it still happens.. Not every call, mostly on longer calls..

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5418 Posts

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  • Message 8 of 17

Re: Screen won't turn on during phone call

2018-09-05, 18:39 PM

 wrote:

Hmm, unfortunately I have no kind of screenprotector and it still happens.. Not every call, mostly on longer calls..


We'd like to learn more about this. Kindly send a bug report regarding this. Bug report will collect information about your current device state. Below are the steps for getting bug report:

1. Go to Settings -> About Phone -> Tap on Build number seven times on the build number to enable a new Settings item, Developer options.
2. Go to Settings ->Developer options -> Enable USB debugging > Toggle On
3. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
4. Once the issue is reproduced: Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
5. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
6. Then upload the BugReport to your personal Google Drive and then share the link to the BugReport on the forums in a reply or via a private message.
7. Provide observations of what you saw happen right before the bug report was taken. Please indicate the local time when you observed the behavior.

 

Also, kindly confirm if this happens on all calls, even on speakers. 

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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12372 Posts

02-02-2016

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  • Message 9 of 17

Re: Screen won't turn on during phone call

2018-09-07, 16:24 PM

If you're a multi-tasker and need documents/photos/websites/etc. available while you're on a call, I can understand why you want the screen on during a call.  If all you're doing is talking, you might as well leave it off and conserve battery.

 

The screen turns off so that you don't start apps accidentally with your cheek while you're talking to someone on the phone or accidentally change an app setting, or something else you didn't plan on doing.  

 

In your accessibility settings, there's a setting that says, "Power button ends call."  I keep that turned off so if I'm on a call where I need to look something up, the power button will turn the screen on but it will not turn the phone off.  If you turn that setting on, touching the power button will hang up on the call.

 

Does that help?

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6 Posts

08-29-2018

AT

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  • Message 10 of 17

Re: Screen won't turn on during phone call | BUG Report

2018-09-08, 10:44 AM

Hello JM,

thank you for your help efforts!

 

Today it happened again during an incoming (not on speaker) call at 11:52 Austrian time (UTC+2) / Duration 2min 40 sec.

 

Here the Link to the bug report: 

https://drive.google.com/open?id=1oMnGuppaTLPA5yXSc23jgEAa_gAI2lu4

 

New finding:
Somtimes the screen wakes up again when I move away out of proximitity sensor reach / and back a few times..

 

Yes, It happens on speaker as well..

 

Pls. let me know if you need any more infos!

 

Best regards,

 

stefan

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