08-06-2019 05:47 PM
I have the Moto X4, purchased retail unlocked and being used on Sprint. I have never unlocked the bootloader or rooted the phone. I am currently on PPW29.69-39-2. I have an OTA update to PPW29.69-39-2-3 showing available. Every time it tries to connect, it says that it is unsuccessful. It gets to step 3 of 6 before it stops. Of note, it did have a problem yesterday where it stopped working entirely and I had to connect it to the computer to finally get it to restart. It does seem to be working normally otherwise at this time.
I tried to use the Lenovo Moto Smart Assistant, but under the Flash/Upgrade section, it says Feature available soon.
Any way to be able to force the update through?
Solved! Go to Solution.
08-07-2019 10:26 AM
08-09-2019 06:47 AM
08-11-2019 05:29 PM
I ended up doing the Restore function via the Lenovo Moto Smart Assistant and that ended up working. I'm not sure why the OTA update was broken on this phone, though.
08-13-2019 05:13 PM
With the reset option, it loaded the latest firmware to the device. I was getting the OTA Notification constantly and when I clicked to update, it was erroring out. Now I'm up to date and its ok.