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18 Posts

06-18-2018

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  • Message 21 of 31

Re: Teamviewer QuickSupport no longer works on my Moto X4

2019-12-10, 16:19 PM

here's what i have in special app access (i had to scroll down and take 2 screenshots to gett the whole thing)...

hope this helps.

 

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14293 Posts

03-05-2018

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  • Message 22 of 31

Re: Teamviewer QuickSupport no longer works on my Moto X4

2019-12-11, 19:50 PM

Hi ebeighe,

 

We did search this and it looks like it's impacting multiple devices on Android 9, though we're not certain on that point, we'll ask around and get more information. In the meantime, we recommend you reporting it too to the app's developer. 

 

Please update your profile with the current phone, carrier and serial number -- this will help us investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

See here for the instruction. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

09-05-2019

Canada

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  • Message 23 of 31

Re: Teamviewer QuickSupport no longer works on my Moto X4

2019-12-11, 22:24 PM

Hard to know what to say here, or why to even bother... It's been 11 months since this was reported to Lenovo support (and to the developer). Having stuck by Moto devices for many years, I've mothballed my Moto X4 until this is resolved, and more importantly have bought a couple of other vendors' phones in the last quarter.  I guess I'll check in to un-celebrate the 1st anniversary of this debacle next month, and maybe consider bothering with the X4 again if and when Android 10 is released for it.

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18 Posts

06-18-2018

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  • Message 24 of 31

Re: Teamviewer QuickSupport no longer works on my Moto X4

2019-12-11, 23:31 PM

@agent_rich

there's a long thread on the app's (Teamviewer) community forum.

They have more or less acknowledged it's an issue with motorola & android 9 (pi) but no updates have been forthcoming 

 

https://community.teamviewer.com/t5/Mobile/Can-no-longer-view-or-control-my-android-phone-w-quicksupport/m-p/77452

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  • Message 25 of 31

Re: Teamviewer QuickSupport no longer works on my Moto X4

2019-12-12, 16:35 PM

Hi,

 

We acknowledge your reports and this has been reported on our end as well. Moderators on the thread from Teamviewer said that they are still working on this. Right now, we're collecting all the details. Be updated on Teamviewer's side and we'll also keep everyone updated here. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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0 Posts

02-01-2020

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  • Message 26 of 31

Re: Teamviewer QuickSupport no longer works on my Moto X4

2020-01-31, 23:49 PM

The issue is manifested only on Motorola builds of Android 9.

 

It isn't an Android's generalized problem because it works just fine on other Android 9 versions from different manufacturers. 

 

The problem is Motorola's. I also got elders to take care and I had to buy them new phones from a Samsung which I don't like but at least it works.

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02-02-2020

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  • Message 27 of 31

Re: Teamviewer QuickSupport no longer works on my Moto X4

2020-02-02, 18:21 PM

Is there any update on this? Huawei has no issues, Samsung has no issues, just you guys. Where is the support at?

Saying you ackowledge is like saying nothing. It's been already a year since it has been reported.

 

EDIT:

I don't know if that helps.
When running

adb shell dumpsys package com.teamviewer.quicksupport.market

I get below list.(# is my symbol to verify requested vs granted)

requested permissions:
      #android.permission.VIBRATE
      android.permission.SYSTEM_ALERT_WINDOW
      #android.permission.REQUEST_DELETE_PACKAGES
      android.permission.REQUEST_INSTALL_PACKAGES 
      android.permission.INJECT_EVENTS
      android.permission.CAPTURE_SECURE_VIDEO_OUTPUT
      android.permission.CAPTURE_VIDEO_OUTPUT
      #com.teamviewer.incomingremotecontrolsamsunglib.SAMSUNG_SUPPORT_PERMISSION
      com.samsung.android.knox.permission.KNOX_REMOTE_CONTROL
      com.sonymobile.permission.ENTERPRISE_API
      com.android.remotecontrolservice.REMOTE_CONTROL
      #android.permission.ACCESS_WIFI_STATE
      #android.permission.CHANGE_WIFI_STATE
      #android.permission.FOREGROUND_SERVICE
      #android.permission.BLUETOOTH
      #android.permission.GET_PACKAGE_SIZE
      #android.permission.KILL_BACKGROUND_PROCESSES
      android.permission.ACCESS_FINE_LOCATION
      #android.permission.READ_EXTERNAL_STORAGE
      #android.permission.WRITE_EXTERNAL_STORAGE
      #android.permission.INTERNET
      #android.permission.WAKE_LOCK
      #android.permission.ACCESS_NETWORK_STATE
 
   install permissions:
  android.permission.FOREGROUND_SERVICE: granted=true
      android.permission.BLUETOOTH: granted=true
      android.permission.INTERNET: granted=true
      android.permission.GET_PACKAGE_SIZE: granted=true
      android.permission.CHANGE_WIFI_STATE: granted=true
      android.permission.ACCESS_NETWORK_STATE: granted=true
      com.teamviewer.incomingremotecontrolsamsunglib.SAMSUNG_SUPPORT_PERMISSION: granted=true
      android.permission.KILL_BACKGROUND_PROCESSES: granted=true
      android.permission.REQUEST_DELETE_PACKAGES: granted=true
      android.permission.VIBRATE: granted=true
      android.permission.ACCESS_WIFI_STATE: granted=true
      android.permission.WAKE_LOCK: granted=true
   
     runtime permissions:
        android.permission.READ_EXTERNAL_STORAGE: granted=true
        android.permission.WRITE_EXTERNAL_STORAGE: granted=true


I noticed not all permissions were granted (those without #) but that's what the plugin does I believe. Anyways I was able to grant access to some of them ('adb shell pm grant com.teamviewer.quicksupport.market <permissionname>') but 4 - got error  'is not changable permission type'

 

 

android.permission.REQUEST_INSTALL_PACKAGES
      android.permission.INJECT_EVENTS
      android.permission.CAPTURE_SECURE_VIDEO_OUTPUT
      android.permission.CAPTURE_VIDEO_OUTPUT

and another two are not there (checked with 'adb shell pm list permissions')

 

 

com.sonymobile.permission.ENTERPRISE_API
      com.android.remotecontrolservice.REMOTE_CONTROL

Maybe someone with root can try granting those 4 access.

 

 

 

 

 

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0 Posts

02-02-2020

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  • Message 28 of 31

Re: Teamviewer QuickSupport no longer works on my Moto X4

2020-02-04, 9:15 AM
>aapt d permissions "TeamViewer QuickSupport_v15.1.24_apkpure.com.apk"

package: com.teamviewer.quicksupport.market
uses-permission: name='android.permission.VIBRATE'
uses-permission-sdk-23: name='android.permission.SYSTEM_ALERT_WINDOW'
uses-permission: name='android.permission.REQUEST_DELETE_PACKAGES'
uses-permission-sdk-23: name='android.permission.REQUEST_INSTALL_PACKAGES'
uses-permission: name='android.permission.INJECT_EVENTS'
uses-permission: name='android.permission.CAPTURE_SECURE_VIDEO_OUTPUT'
uses-permission: name='android.permission.CAPTURE_VIDEO_OUTPUT'
uses-permission: name='android.permission.READ_FRAME_BUFFER' maxSdkVersion='18'
uses-permission: name='android.permission.ACCESS_SURFACE_FLINGER' maxSdkVersion='18'
permission: com.teamviewer.incomingremotecontrolsamsunglib.SAMSUNG_SUPPORT_PERMISSION
uses-permission: name='com.teamviewer.incomingremotecontrolsamsunglib.SAMSUNG_SUPPORT_PERMISSION'
uses-permission: name='com.samsung.android.knox.permission.KNOX_REMOTE_CONTROL'
uses-permission: name='com.sonymobile.permission.ENTERPRISE_API'
uses-permission: name='com.android.remotecontrolservice.REMOTE_CONTROL'
uses-permission: name='android.permission.ACCESS_WIFI_STATE'
uses-permission: name='android.permission.CHANGE_WIFI_STATE'
uses-permission-sdk-23: name='android.permission.FOREGROUND_SERVICE'
uses-permission: name='android.permission.BLUETOOTH'
uses-permission: name='android.permission.GET_PACKAGE_SIZE'
uses-permission: name='android.permission.KILL_BACKGROUND_PROCESSES'
uses-permission: name='android.permission.SYSTEM_ALERT_WINDOW' maxSdkVersion='22'
uses-permission-sdk-23: name='android.permission.ACCESS_FINE_LOCATION'
uses-permission: name='android.permission.READ_EXTERNAL_STORAGE'
uses-permission: name='android.permission.WRITE_EXTERNAL_STORAGE'
uses-permission: name='android.permission.INTERNET'
uses-permission: name='android.permission.WAKE_LOCK'
uses-permission: name='android.permission.ACCESS_NETWORK_STATE'
uses-permission: name='android.permission.READ_PHONE_STATE' maxSdkVersion='22'
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14293 Posts

03-05-2018

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  • Message 29 of 31

Re: Teamviewer QuickSupport no longer works on my Moto X4

2020-02-14, 14:33 PM

Hi myk4il,

 

Thanks for posting on the thread. We recommend coordinating with TeamViewer regarding this, kindly refer to the thread I provided. 

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

03-04-2020

United States of America

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  • Message 30 of 31

Re:Teamviewer QuickSupport no longer works on my Moto X4

2020-03-04, 17:37 PM

Any update? or another remote access app that can control the phone? I can locate the part for it, but I can't access it. When we tap on it, it just goes back.

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