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3 Posts

02-23-2018

India

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USB Connection Problem and Turbo Charging Problem for MOTO X4

2018-02-23, 12:21 PM

 I am using Moto X4 (Super Black, 64 GB, 4 GB RAM) and I m facing a problem is that when I m connecting my phone with my computer. It starts charging. There is no notification on my phone about usb connection. 

I want to trasfer data to my computer. What is the solution so that I can change charging to media transfer option.

 

And also I m facing Turbo charging problem , my phone is always going in "Charging Slowly" mode when connected for charging even when the battery is fully drained.

 

I have tried nearly 3 - 4 chargers of Motorola but still no luck for Turbo charging.

 

 

 

 

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2438 Posts

12-19-2016

Philippines

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  • Message 2 of 73

Re: USB Connection Problem and Turbo Charging Problem for MOTO X4

2018-02-23, 14:21 PM

Hi RahulS123 

 

Are you using a data transfer cable? Please try using a USB cable that has a data transfer capability and let me know how it goes. 

 

Regards,
Ella
Motorola Support

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1 Posts

02-24-2018

United States of America

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Re: USB Connection Problem and Turbo Charging Problem for MOTO X4

2018-02-24, 1:15 AM

I am having the same issue with charging.

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3 Posts

02-23-2018

India

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Re: USB Connection Problem and Turbo Charging Problem for MOTO X4

2018-02-26, 13:24 PM

Hello Ella,

 

I am using USB cable which came inside the Mobile box along with MotoX4 mobile.

 

Thanks,

Rahul

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8 Posts

11-27-2013

United States of America

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  • Message 5 of 73

Re: USB Connection Problem and Turbo Charging Problem for MOTO X4

2018-03-11, 15:47 PM

I'm having the same problem using the original cord supplied by the phone.  Does anyone have any answers?

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8 Posts

11-27-2013

United States of America

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Re: USB Connection Problem and Turbo Charging Problem for MOTO X4

2018-03-14, 3:21 AM

Never mind - I was able to see it (it's in the notification bar)

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87 Posts

10-07-2016

United Kingdom of Great Britain and Northern Ireland

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  • Message 7 of 73

Re: USB Connection Problem and Turbo Charging Problem for MOTO X4

2018-03-14, 14:23 PM

I think my issue is related so I have added my issue here. 

 

My previous Z play charged fine in my vehicle when using android auto and the vehicle USB socket (2A) and a belkin Type C lead rated up to 3A.

 

My Z play charger om nearly flat to full in just over an hour (if you're aware this has a massive capacity battery ). 

 

Using the same set up my X4 only charges slowly and doesn't seem to be sending the signal to the vehicle that it supports the 2A. If I use a separate cigarette socket Belkin 2A charger it charges correctly  but obviously this means I can't use android auto without connecting to the vehicle. 

 

 

I assume this is a software issue? My X4 is running Oreo and the February RETEU update. 

 

 

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87 Posts

10-07-2016

United Kingdom of Great Britain and Northern Ireland

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  • Message 8 of 73

Re: USB Connection Problem and Turbo Charging Problem for MOTO X4

2018-03-14, 14:28 PM

Just checked on a laptop 3A socket and the same again. Charges at only 0.5A. 

 

Z Play and a work Samsung correctly charge at 2A+

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87 Posts

10-07-2016

United Kingdom of Great Britain and Northern Ireland

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  • Message 9 of 73

Re: USB Connection Problem and Turbo Charging Problem for MOTO X4

2018-03-15, 19:24 PM

As the turbo charger from my Z play only charges rapidly, and I can't get any 2A charger or USB socket to charge at anything other than slow (including my vehicle 2A socket for Android Auto), along with the buzzing charger which came with my X4 I have taken steps to return this for a refund as my only option with the retailer given the handset is only 9 days old.

 

I've assumed either the 20 second buzz, followed by 10 silent, then repeating, is either a faulty charger which has damaged the charging circuits/socket or is indicating that the phone is faulty and somehow telling the charger to charge at Turbo, then sending a signal to charge more slowly?

 

I've also assumed this relates in some way to the rapid battery drain I've been experiencing with little or no use.

 

I've placed a new order for an X4 which hopefully won't have these issues.

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4 Posts

03-29-2018

India

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  • Message 10 of 73

Re: USB Connection Problem and Turbo Charging Problem for MOTO X4

2018-03-29, 11:43 AM
Is your problem solved?
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