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sriharsha123
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Posts: 7
Registered: ‎01-05-2019
Location: IN
Views: 215
Message 1 of 4

Warranty related issues

Ihave bought this mobile in 2018 november but now in moto help app 8t showing out of warranty it have about 5 months remining warranty help me with issue

Moto Sr Moderator
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Registered: ‎02-02-2016
Location: US
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Message 2 of 4

Re: Warranty related issues


@sriharsha123 wrote:

Ihave bought this mobile in 2018 november but now in moto help app 8t showing out of warranty it have about 5 months remining warranty help me with issue


Your purchase receipt from an authorized retailer is your actual evidence of warranty. 


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Senior MotoAgent
Senior MotoAgent
Posts: 776
Registered: ‎03-11-2019
Location: US
Views: 157
Message 3 of 4

Re: Warranty related issues

Hi sriharsha123,

 

Thank you for posting. If your phone is showing an incorrect warranty date, I would suggest checking this link

 

Best regards,
Zeke
Motorola Support


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MikeW50000
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Posts: 86
Registered: ‎03-15-2013
Location: US
Views: 95
Message 4 of 4

Re: Warranty related issues

I used the warranty registration problems link and have actually reported this to Motorola numerous times, but the warranty still shows the original December 2020 (1 year plus one year of MotoCare, based on December 2018, the phone was actually purchased February 2019).

 

I do have the original receipt, so I suppose I shouldn't worry Smiley Very Happy

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