11-23-2017 09:31 AM - edited 11-23-2017 09:32 AM
Had the phone about 2 days....Came in this morning and it was just sitting like in the attched picture, it was on charge when i went to bed, not sure how it even rebooted....Power button doesnt respond, what can i do, if anything..???
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11-23-2017 11:15 AM
Press and hold the power button until it turns off - it may take a minute. Also try the same with or without USB plugged in. Maybe remove sd card if one installed.
11-23-2017 11:33 AM
No sd card, either way it just turns right back on to the above screen...any other ideas? Thanks
You can try booting into recovery and clearing cache (i doubt this phone has that option as most new phones using A/B partition don't) or try reset from recovery.
11-23-2017 11:45 AM
Now it's stuck in the recovery reset lol...It's looking like i need a replacement.
Sorry, but it does sound like you tried all you could.
11-23-2017 12:39 PM
I do appreciate your help !
Sorry, i had nothing to fix it. But Moto or whoever you bought from should exchange it easily if it has only been 2 days.