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thcrw7391
Punch Card
Posts: 8
Registered: ‎07-22-2016
Location: US
Views: 3,733
Message 1 of 9

X4 stuck on boot screen.

Had the phone about 2 days....IMG_20171123_075952.jpgCame in this morning and it was just sitting like in the attched picture, it was on charge when i went to bed, not sure how it even rebooted....Power button doesnt respond, what can i do, if anything..???

 

Thank you

Pashv_123
Paper Tape
Posts: 1
Registered: ‎11-23-2017
Location: IN
Views: 3,711
Message 2 of 9

Re: X4 stuck on boot screen.

I have Moto x4 from U.S Version
But not support jio volte
Moto Sr Moderator
Moto Sr Moderator
Posts: 27,929
Registered: ‎02-02-2016
Location: US
Views: 3,695
Message 3 of 9

Re: X4 stuck on boot screen.

Press and hold the power button until it turns off - it may take a minute. Also try the same with or without USB plugged in. Maybe remove sd card if one installed. 


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thcrw7391
Punch Card
Posts: 8
Registered: ‎07-22-2016
Location: US
Views: 3,693
Message 4 of 9

Re: X4 stuck on boot screen.

No sd card, either way it just turns right back on to the above screen...any other ideas? Thanks
Moto Sr Moderator
Moto Sr Moderator
Posts: 27,929
Registered: ‎02-02-2016
Location: US
Views: 3,688
Message 5 of 9

Re: X4 stuck on boot screen.


@thcrw7391 wrote:
No sd card, either way it just turns right back on to the above screen...any other ideas? Thanks

You can try booting into recovery and clearing cache (i doubt this phone has that option as most new phones using A/B partition don't) or try reset from recovery. 


* Search box is your friend * I don't respond to PM if question belongs in forum
thcrw7391
Punch Card
Posts: 8
Registered: ‎07-22-2016
Location: US
Views: 3,684
Message 6 of 9

Re: X4 stuck on boot screen.

Now it's stuck in the recovery reset lol...It's looking like i need a replacement.
Moto Sr Moderator
Moto Sr Moderator
Posts: 27,929
Registered: ‎02-02-2016
Location: US
Views: 3,683
Message 7 of 9

Re: X4 stuck on boot screen.


@thcrw7391 wrote:
Now it's stuck in the recovery reset lol...It's looking like i need a replacement.

Sorry, but it does sound like you tried all you could. 


* Search box is your friend * I don't respond to PM if question belongs in forum
thcrw7391
Punch Card
Posts: 8
Registered: ‎07-22-2016
Location: US
Views: 3,677
Message 8 of 9

Re: X4 stuck on boot screen.

I do appreciate your help !
Moto Sr Moderator
Moto Sr Moderator
Posts: 27,929
Registered: ‎02-02-2016
Location: US
Views: 3,670
Message 9 of 9

Re: X4 stuck on boot screen.


@thcrw7391 wrote:
I do appreciate your help !

Sorry, i had nothing to fix it. But Moto or whoever you bought from should exchange it easily if it has only been 2 days. 


* Search box is your friend * I don't respond to PM if question belongs in forum
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