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07-17-2018

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All Contacts Text Messages Deleted on their own!

2018-07-18, 1:06 AM

Hi, 


I've had my Motorola Z2 Force since April and Love it. No Problems until today.  On Sprint and I have not downloaded anything new or done any updates.  I lost all my text messages with all my contacts from 6/17/18 until today 7/17/18 Exactly 1 month worth of text messages all Gone.  


Example: Contact John Smith is my friend and I text him 4/2/18 when i got my phone and tell him i'm glad i upgraded from my old Moto X Pure Edition. I have all our texts from then 4/2/18 - Forward including our texts today *Pictures, etc.   I go to text him later today and all our texts from 6/17/18 Forward are Gone, All Missing.   

This includes anyone new that i didnt have any text dialogue with prior to 7/17/18 till 6/17/18 

Has anyone ever heard of this? what is or could be going on? Any suggestions? I need to Restore the missing conversations and entirely new messages as well(Work Related) 

 

 

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4 Posts

07-17-2018

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Re: All Contacts Text Messages Deleted on their own!

2018-07-18, 16:47 PM
Anyone have any idea what is going on ? I called Motorola and they don't have a clue. Nor does my phone provider, Sprint.

All my call logs, Photos, Etc are all still there. Texts from previous to the date are there, just nothing in that time frame.
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8752 Posts

03-05-2018

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Re: All Contacts Text Messages Deleted on their own!

2018-07-19, 17:57 PM

Hi Ford3242,

 

Thanks for posting.Sorry to know about. I'd like to confirm, are you using the default messaging app "Messages"? If so, kindly check on the Archived section if the messages were there (Messages  > Tap 3 Vertical Dots > Archived). Let me know. Thanks.

 

Best regards,
Rich
Motorola Support



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40 Posts

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  • Message 4 of 13

Re: All Contacts Text Messages Deleted on their own!

2018-07-20, 7:04 AM

Let some the third-party software detecting the phone,you could quickly preview the lost text message.If they could be find,they could be recovered.

Important: Don't try to use your phone any more after losing the data, otherwise the text message will be overwritten and unrecoverable.

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Re: All Contacts Text Messages Deleted on their own!

2018-07-22, 1:57 AM

Nothing in archives... Yes stock messenger

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  • Message 6 of 13

Re: All Contacts Text Messages Deleted on their own!

2018-07-23, 20:28 PM

Hi Ford3242,

 

Thanks for confirming. Did you backup your messages? If so, try checking it with other phone and see if it will show up there. Otherwise, if the messages were indeed deleted, then there's no way to retrieve them. 

 

Best regards,
Rich
Motorola Support



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4 Posts

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Re: All Contacts Text Messages Deleted on their own!

2018-07-24, 0:41 AM

The problem is that I didn't delete them .I didn't delete anything, they just all disappeared on their own so there's definitely some sort of an issue with the phone this never happened with my Moto X. After years of use!

 

 

I still have all the text messages prior to that time frame and after. Your telling me it's normal to have this occur that you can have a conversation saved from April till today and still have it but all of a months span can just disappear and that be normal?

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32 Posts

04-24-2018

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  • Message 8 of 13

Re: All Contacts Text Messages Deleted on their own!

2018-07-25, 2:03 AM

You could seach some phone recovery software detect your motorola phone.If it could preview the lost message,it could recover them with only a few clicks.By the way, before working this program to restore lost SMS from Motorola phone, you should keep your device intact without adding any new data.Maybe Coolmuster Motorola Messages Recovery could help you.
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07-27-2018

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  • Message 9 of 13

Re: All Contacts Text Messages Deleted on their own!

2018-07-27, 11:28 AM

I had the exact thing happen 2 days ago on my Moto z2.  Spent the last 48 looking for answer.  Ultimately I did 2 things - I cleared the messages app cache, and then pulled up the messages app in the play store and clicked uninstall, which I guess rolled back an update or something and didn't actually uninstall the app.  This worked, all messages showed back up.  I would make sure you are backed up just in case before you try.  But it worked for me.

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  • Message 10 of 13

Re: All Contacts Text Messages Deleted on their own!

2018-08-02, 20:02 PM

Hi Everyone,

 

Thanks for posting on this thread. Unfortunately, there's no native way for us to retrieve those lost SMS unless you back them up prior to this incident. Thanks.

 

Best regards,
Rich
Motorola Support



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